Customer Service Manager

Location:

Posted:

July 17, 2012

Katie M. Morris

Hartford, SD ****3

*******@*******.***

Education: South Dakota State University

August 2005-May 2009

• College of Agriculture and Biological Sciences

• Major: Bachelor’s of Science in Animal Science emphasis on Pre-Veterinary Medicine

• Minor: Chemistry and Equine Studies

• Cumulative GPA: 3.10 on a 4.00 scale

Experience: Citibank- Sioux Falls, SD

Customer Service

January 2012-Present

• Handle customer inquiries, complaints, billing questions and payment extension/service requests

• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions

• Deliver outstanding service, exceed expectations and build long-term loyalty

• Build rapport, listen, clarify and manage conversational flow

Animal Medical Clinic

Office Manager/Veterinary Assistant

May 2009-November 2011

• Scheduled appointments, took incoming calls and messages while running front desk

• Maintain and stock medicines and supplies, monitoring and logging controlled substances

• Obtain and record patient case histories, vitals, perform various lab tests

• Assisted doctor with examinations and procedures; animal restraining, blood draws, x-rays, sedation

• Process end of day/month/year including creation of spreadsheets; balance cash drawer daily

• Collection on past due accounts; sorting and forwarding mail

• Meet with representatives; relay new information to the doctor

• Clean and maintain the holding areas for all animals when needed

Fuddruckers

June 2008-July 2009

• Verify patrons' identification to make sure that they meet min age needs for use of alcoholic beverages

• Confirm with customers to make sure that they are enjoying food and take action to correct any troubles

• Take orders and handle payments without mistakes

• Prepare food and desserts for delivery/pick-up

Activities: Horse Training & Lessons

Member of United States Eventing Associate