Sales Manager

David T. Carden

**** **** ***** **** 630-***-****

Bolingbrook, IL 60440 630-***-****

*******@***.***

Summary

A results oriented professional with broad operational experience. Proven track record of financial success and sustainable business growth. Motivational leader with excellent interpersonal skills and the ability to help others understand how they can maximize their own potential and impact business performance. Excellent communicator with an eye for detail, and the ability to cut through to the heart of the issue at hand.

• Financial Results

• Operational Excellence

• Customer Service Driven

• Leadership/Team Player

• Product Implementation

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Professional Experience

Cold Stone Creamery, Illinois Creamery Ventures 2003-2009

District Manager

• Directed a team responsible for the rapid Cold Stone Creamery Brand expansion in Illinois and NW Indiana. Oversaw the opening of fifty additional stores resulting in $14 million increase in annual sales.

• Leadership of operational excellence program resulting in 5% annual same store sales increase.

• Point person responsible for implementation and execution of new product program rollouts, while maintaining brand standards.

• Assisted Franchisees in development of individual store “success” plans; focusing on strategic areas of hiring, training, operational excellence, and financial accountability.

Chipotle Mexican Grill, Oak Brook, IL 1999-2002

Area Manager / Market Director

• Strategic leader responsible for the introduction and development of the Chipotle brand into the Chicago market. Responsible for 18 stores and over 350 employees and managers.

• Coordinated and collaborated with facility design, real estate, construction, and local municipalities to ensure timely and financially sound store openings.

• Principal lead responsible for ensuring high operational excellence and the continuous delivery of the “Chipotle experience” through our day-to-day restaurant operations.

• Built a strong culture of accountability and results orientation through selecting and developing the right talent and empowering others.

• Assessed the developmental needs of managers on a quarterly basis to ensure that Chipotle developed talent for the future. Created an environment that encouraged, supported, and rewarded ongoing development.

• Responsible for managing all functional areas in the market including operations, training, human resourced, and marketing.

McDonald’s Corporation, Oak Brook, IL 1992-1998

Manager, Special Site: Operations Development

• Informational resource between home office and the field. In this capacity it was necessary to facilitate efforts between corporate home office, regional personnel, and individual owner/operators to focus on maximizing sales and profits. Annual sales increased 3% to $25 million.

• Represented McDonald’s Corporation to state agencies to maintain a smooth, productive relationship throughout the length of our leasing contract.

• Managed compliance issues, including product pricing, rent reconciliation, establishment of acceptable sales reporting systems, and sub-tenant issues.

• Assisted in the development and managed the implementation of process of evaluating the viability of new business opportunities.

McDonald’s Corporation, Oak Brook, IL

Account Executive – Store Planner

• Responsible for managing the day-to-day operations between McDonald’s Corporation, our franchisee, and alliance partner (The Home Depot) at the site level.

• Accountable for improving sales/profits by monitoring and improving all areas of restaurant functions (relationship building, operations, marketing, etc.).

Discovery Zone, L.P., Chicago, IL

Consultant, Project Development, and Coordination Group (P.D.C.)

• Coordinated the conversion of all 50 Leaps & Bounds sites to Discovery Zone stores and the revenue expansion initiative project for each site. This project included coordinating construction, operations, marketing, training, and purchasing departments. Additionally, coordinated the expansion of Leaps & Bounds game rooms, resulting in an immediate 4%-6% sales increase.

• Developed and implemented the process for which new concepts and products could be tested and implemented into the Fun Centers.

Leaps & Bounds, Inc., Oak Brook, IL

Facility Development Consultant

• Responsible for the day-to-day operational interface with local facilities and the home office entity.

• Directed the development of facility managers by instructing Basic Management Classes in Employee Coaching/Counseling, Small Equipment Maintenance, Floor Control Skills, and Managing Areas. Additionally, trained managers on systems: sales and profit projections, ordering, daily results reporting, invoice administration, and month-end procedures.

Facility Manager, Indianapolis, IN

• Accountable for day-today operations, P & L, manager development, recruiting, hiring, and training of staff, sales building, re-order of product, profitability, and administration (annual sales $2 million).

Academic Credentials

Bachelor of Arts

John Carroll University, University Heights, Ohio

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