Customer Service Sales Representative

ARMANDO QUINONES

*** ******* ***. *** *****, Hackensack, New Jersey• Phone: 201-***-**** **************@*****.***

Well driven with a positive outlook and expertise in Customer Service and Sales seeks an Entry level position with a well developed company.

SUMMARY OF QUALIFICATIONS

• Strong Educational background in Customer Service and Sales.

• Work Effectively with Cold Calls and an expert in Closings.

• Excellent customer skills. Establish long-lasting relationship with

customers.

• Highly trainable, Fast learner. Adapt well to changes and pressures in

the workplace.

• Friendly with upbeat attitude. Aproven leader.

• Ambitious and hardworking, committed to excellence.

• Effective communicator, both written and oral.

• Good at problem solving, Financial background.

• Able to relocate/travel as needed.

EDUCATION

BERGEN TECH, Hackensack, NJ

Computer Studies

G.P.A.: 3.0

Planning to continue career.

RIVERDELL REGIONAL HIGH SCHOOL, Oradell, NJ.

Activities Spanish club, Spanish honor society, Art society, Captain of soccer team and computer class.

Major Four years of studies in Arts, computers and mathematics.

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COMPUTER SKILLS

Platforms: MS Windows 98/00/2002, Software: MS Office Suite 98/00/2002 Excel, Word, Internet, Hardware: PC, Mac.

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EXPERIENCE

West At Home, Home base office, Lodi, NJ

Customer Service representative (bilingual)

• Produced highest quality work in office.

• Responsible opening of accounts.

• Assisted customers with Activations and credits.

• Assisted in problem solving.

S.B. G. Global, Alajuela, CR.

Phone Sales representative (bilingual)

• Produced good quality work.

• Responsible for opening new accounts.

• Cold calls (sports book related)

• Top Closer

International Currency Trading Group

Curridabat, San Jose.

Bilingual Senior Trader.

• Produced good quality work.

• Assiting all customers via Phone.

• Expert Closer (assisted other traders)

Your Online Pharmacy

Work from home Data Entry reports Representative (Bilingual)

• Produced good quality work.

• Assiting all customers with Data Entry (Bilingual)

• Experienced typing both English and Spanish.

• Data Entry reports sent out daily.

• Customer Retention / Customer Service.

Alpine Access, Home base office

Team Leader (bilingual)

• Produced highest quality work in office.

• Responsible opening of accounts.

• Assisted customers with Activations and credits.

• Assisted in problem solving.

LANGUAGES

Fluent in Spanish and English.

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