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IT Manager, Systems Engineer, Network Engineer, Systems Administrator

Alhambra, California, 91801, United States
May 26, 2010

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Sang Tat

** *. ***** ***

Alhambra, CA *****


Objective To obtain a field/network technician or webmaster position where I can utilize my exceptional skills, accomplished education, and proven background.

Experience Tatung International, Long Beach, CA 2/2009 - present

Computer Technician

Identified and troubleshot problems with laptop functions and performed needed repairs

Repaired approximate fifteen laptops daily

Sigmanet, Ontario, CA 10/2007 – 2/2009

Technical Specialist

Provided support for MS Office Suite

Provided second level support to internal Help Desk to resolve user concerns with

specific applications network access issues

Prepare Daily backup and verify backup to be free of error

Provided field HP printer tech support

Provided support for Lotus Notes 6.5

Managed the migration application, including software and hardware

Migrated data from leased expired laptops to new laptops using Power Quest DNA

software on a Windows XP

Responsible for synchronization with servers and BlackBerry/Palm devices

Participated in conversion of 1200 PCs


 Successfully developed procedures system rollout

 Created a standard document file system, reducing help desk call time by 35%

 Created a standard image, increasing on-time installation rate by 50% and .org, Pasadena, CA 5/2004 – 9/2007


Worked with company graphic designer to ensure that new products are properly

showcased on the Company website

Researched and developed prototype for new web technologies (CMS and CRM, GIS)


 Increased web site hits 200% by implementing email-marketing campaigns

 Grew company sales 90% by constructing a reliable, secure e-commerce web site

 Helped increase company workflow by researching techniques on existing technologies

Interconnect, Torrance, CA 9/1999 – 4/2004

Senior NT Systems Administrator

Managed internal systems infrastructure for 25 NT/2000 servers and 350+ workstations

Administered all internal backup procedures and maintained integrity of backup media

Served as main contact for Exchange server issue resolution

Provided 24/7 on-call support for internal operations


 Deployed 450 desktop computers and 25 servers; designed and built the content management system

 Designed disaster recovery plan for messaging systems and file servers

 Developed and enforced network security policies and procedures

 Maintained 99.9% availability for systems by administering all user accounts, printers and file servers

 Improved messaging systems health by implementing standards for Microsoft Exchange server usage

Education Pasadena City College, Pasadena, CA Graduated 1996

Associates degree in Marketing

Certifications Microsoft Certified Systems Engineer (MCSE)

Proficiencies Messaging: Microsoft Exchange 5.5, 2003

Web: Microsoft IIS4, IIS5

Backup: Arcserve 6.5, Arcserve IT 6.61 Advanced

Productivity: MS Office 2003, Extra, CMS, CIS

Systems Management and Monitoring: Enterprise Monitor 5.2 and Ipmonitor V6

Antivirus: Trend Micro ServerProtect, Trend Micro

ScanMail for Exchange, and Norton

Antivirus Enterprise V6

Operating Systems: Windows 95/98/NT/2000/XP

Hardware: HP Proliant servers (1850R, DL380, DL580,

6400R, 800, 600), HP Deskpro

Workstations, Dell Dimension serial

Tools Programs: Remote Access/VPN, Network and Systems

Monitoring, Data Center

System Technologies and Admin.: TCP/IP, NT System security, NT LAN/WAN


Database: MY SQL 7.0

Center Management: Messaging management and standards

implementation, Capacity planning

References Available upon request

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