Sang Tat
Alhambra, CA *****
*********@*****.***
Objective To obtain a field/network technician or webmaster position where I can utilize my exceptional skills, accomplished education, and proven background.
Experience Tatung International, Long Beach, CA 2/2009 - present
Computer Technician
Identified and troubleshot problems with laptop functions and performed needed repairs
Repaired approximate fifteen laptops daily
Sigmanet, Ontario, CA 10/2007 – 2/2009
Technical Specialist
Provided support for MS Office Suite
Provided second level support to internal Help Desk to resolve user concerns with
specific applications network access issues
Prepare Daily backup and verify backup to be free of error
Provided field HP printer tech support
Provided support for Lotus Notes 6.5
Managed the migration application, including software and hardware
Migrated data from leased expired laptops to new laptops using Power Quest DNA
software on a Windows XP
Responsible for synchronization with servers and BlackBerry/Palm devices
Participated in conversion of 1200 PCs
Accomplishments:
Successfully developed procedures system rollout
Created a standard document file system, reducing help desk call time by 35%
Created a standard image, increasing on-time installation rate by 50%
Fengshuimasters.com and .org, Pasadena, CA 5/2004 – 9/2007
Webmaster
Worked with company graphic designer to ensure that new products are properly
showcased on the Company website
Researched and developed prototype for new web technologies (CMS and CRM, GIS)
Accomplishments:
Increased web site hits 200% by implementing email-marketing campaigns
Grew company sales 90% by constructing a reliable, secure e-commerce web site
Helped increase company workflow by researching techniques on existing technologies
Interconnect, Torrance, CA 9/1999 – 4/2004
Senior NT Systems Administrator
Managed internal systems infrastructure for 25 NT/2000 servers and 350+ workstations
Administered all internal backup procedures and maintained integrity of backup media
Served as main contact for Exchange server issue resolution
Provided 24/7 on-call support for internal operations
Accomplishments:
Deployed 450 desktop computers and 25 servers; designed and built the content management system
Designed disaster recovery plan for messaging systems and file servers
Developed and enforced network security policies and procedures
Maintained 99.9% availability for systems by administering all user accounts, printers and file servers
Improved messaging systems health by implementing standards for Microsoft Exchange server usage
Education Pasadena City College, Pasadena, CA Graduated 1996
Associates degree in Marketing
Certifications Microsoft Certified Systems Engineer (MCSE)
Proficiencies Messaging: Microsoft Exchange 5.5, 2003
Web: Microsoft IIS4, IIS5
Backup: Arcserve 6.5, Arcserve IT 6.61 Advanced
Productivity: MS Office 2003, Extra, CMS, CIS
Systems Management and Monitoring: Enterprise Monitor 5.2 and Ipmonitor V6
Antivirus: Trend Micro ServerProtect, Trend Micro
ScanMail for Exchange, and Norton
Antivirus Enterprise V6
Operating Systems: Windows 95/98/NT/2000/XP
Hardware: HP Proliant servers (1850R, DL380, DL580,
6400R, 800, 600), HP Deskpro
Workstations, Dell Dimension serial
Tools Programs: Remote Access/VPN, Network and Systems
Monitoring, Data Center
System Technologies and Admin.: TCP/IP, NT System security, NT LAN/WAN
administration
Database: MY SQL 7.0
Center Management: Messaging management and standards
implementation, Capacity planning
References Available upon request