Customer Service Representative

TIERRA L. SMITH

**** ***** **** ****

Charlotte, NC 28213

Home Phone 757-***-**** Alt 757-***-****

Email: ***********@*****.***

QUALIFICATIONS

Substantial experience and outstanding customer service skills.

Accustomed to working in fast paced environments with the ability to

think quickly and successfully handle difficult clients. Use the internet

daily and highly efficient with Microsoft works. Able to prioritize and

work independently with minimal to no supervision. Excellent

interpersonal skills, ability to work well with others, in both

supervisory or support staff roles. Currently a student majoring in

Human Services and ready to put my knowledge to use in business. Willing to

relocate and travel.

WORK HISTORY

AON HEWITT-BENEFITS SPECIALIST-2011-CURRENTLY(CONTRACTOR)

Assist client teams with their flexible benefits through their employer. Answer questions for participants who are newly enrolling and provide guidance as to what benefits would fit them best.

SPRINT-ACCOUNT SERVICES SPECIALIST- 2011

Assist, retain, and reset customer expectations in a fast paced

competitive environment, while maintaining company standards and

requirements. Proactively inform and resolve customer issues to lessen

the impact of next call prevention, and provide them with the necessary

tools to be self sufficient for their own convenience. Effectively

control the call while displaying brand loyalty to properly assess the

root cause of the issue to find the best resolution.

ALL MEDIA SOLUTIONS-PHOTOGRAPHER/VIDEOGRAPHER- 2009-2011

Specializing in weddings, I handle expensive equipment in a timely

fashion with exceptional media service. Constantly network and promote

the companies capabilities while maintaining proper work ethic. Manage

heavy workload, dealing with many clients and frequently keeping updated

with the existing.

NCO- CUSTOMER SERVICE REPRESENTATIVE-2008-2009

Answer customer questions, assist and positively promote T-Mobile products while maintaining proper work ethic in a high call volume. Demonstrate strong

attention to detail, documenting each activity as well as customer

response and reaction. Handle escalated calls with quality rebuttals

WILLIAMSBURG RESORT PLANTATION- 2006-2008

Cold-calls to various regions promoting vacation packages, and a visit to

a timeshare. Provide guidance and training to participating employees.

Developed strong relationships with established accounts while acquiring

new accounts. Coordinate the administration of product orders; understand

customer needs and guaranteeing delivery of company's commitment.

WEST CORPORATION- CUSTOMER SERVICEREPRESENTATIVE 2005-2006

Answer customer questions with quality responses in high call volume. Handle customer’s personal information, i.e. social security numbers as well as credit card information. Maintain weekly quota with high standings. Build report while maintaining proper professional ethics.

VICTORIA’S SECRET- SALES ASSOCIATE, CASHIER, ASST MANAGER 2003-2005

Assist customers throughout store, while suggestive selling latest

products. Acquire product knowledge to accurately answer customer

concerns. Maintain a positive work ethic in a fast paced environment.

Ensure compliance with company requirements. Handle inventory and sign

off on shipment papers.

PROFESSIONAL REFERRENCES

MYCHELLE FOSTER 757-***-****

JILL RICHBURG 757-***-****

EDUCATION

University of Phoenix- Human Services-2013

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