Customer Service, Sales, Retail

Jennifer Estrada

Houston, *****, Texas, US

Mobile Phone: 713-***-****

E-mail: **********.**@*****.***

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OBJECTIVE

I am a positive, energetic individual who has the eagerness and will to be an achiever in any circumstance. Although I have extended experience in customer service and the transportation industry, I am able to learn the correct skills needed to become a diligent worker for any employer. I enjoy working with and helping others, while at the same time accomplishing my own personal goals. I would appreciate the opportunity to show you what I can achieve in your company.

- Jen

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WORK EXPERIENCE

Customer Service Representative

July 2010 - December 2011

Pioneer Freight | Houston, TX

Transport and Storage - Materials

To assist dispatch with daily duties.

Answer phones, enter delivery orders into company system, set up pickup/delivery appointments, keep files on hazmat information, email customers with updates

Dispatch/File Clerk

May 2008 - June 2010

Emerald Express | Houston, TX

Transport and Storage - Materials

Dispatch local drivers and maintain files.

Dispatch local pickups and deliveries, maintain files, set appointments, customer communications, invoicing

Warranty Manager / Service Writer

May 2007 - March 2008

Stubb's Cycles Harley Davidson | Houston, TX

Automotive Repair Services

Entered warranty data into company system and receive vehicles for service.

Responsible for submitting warranty information via corporate website,

order recalled parts and shipped out broken equipment and parts, responsible for informing the technicians and service manager about current product campaigns,

responsible for communicating with customers about recalls on their motorcycles and scheduling appointments for maintenance, received vehicles for maintenance

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EDUCATION

High School

August 1994 - May 1997

Charles H. Milby High School | Houston, TX

Excelled in reading and writing.

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SKILLS

Microsoft Office Excel

Microsoft Outlook

Word Processing

MS Windows

Windows Internet Explorer

Multi-line phone system

Customer Communications

Fax

Copier

Register/ Cashier

Point of Sales

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LANGUAGES

Spanish Intermediate

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