Customer Service Manager

Michelle Little

**** ******* ****, **** *****, IL 61071 815-***-**** *********@*****.***

Objective Seeking a position in a fast paced and challenging environment which utilizes administrative office and customer service experience.

Qualifications I have worked in the administrative and Customer Service industry for twenty years. I have strong office, interpersonal and supervisory skills as well as the following computer skills: Windows, Microsoft Word, Excel, Outlook and Quickbooks. I am very detail oriented. I am able to multi task to balance competing priorities and deadlines.

Experience Administrative Assistant

12/05 - 5/11 Snowden Engineering, Inc., Tulsa, OK

Assisted the President and Vice President with the daily activities of a fast paced office. Invoicing clients, time and attendance, payroll, accounts receivable, accounts payable, answering multi line phone system, scheduling meeting sand appointments for the President and vacation scheduling.

Accounting Assistant

05/05 - 12/05 WTVK Acme television, Bonita Springs, FL

Assisted in directing the financial and operational activities of the station. Accounts payable, accounts receivable, preparing daily cash reports in Excel, time and attendance and vacation scheduling. Duties associated with Human Resources.

Manager

2002 - 2005 Ship-N-Mail , Naples, FL

All duties associated with a fast paced customer service shipping and retail center. Cash register and computer duties for counter sales. UPS and US postal package shipping. Accounts payable, accounts receivable and basic bookkeeping.

Staff Assistant/Passenger Tariff Clerk

1998 - 2001 American Airlines, Tulsa, OK

Handled calls, scheduled meetings and appointments for manager of Passenger refunds. Recorded daily and weekly time and attendance. Created daily, weekly and monthly reports of refund backlog worked by each employee. Provided refunds to travel agencies for tour packages that were not fully used by customer.

References References available on request.

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