Manager Customer Service

JEFFREY S. BAKER

**** ***** **** ****. • Milford, OH 45150 • 513-***-**** • *********@*******.***

HIGHLY-MOTIVATED, RESULTS-DRIVEN MANUFACTURING PROFESSIONAL

WITH EXTENSIVE EXPERIENCE IN PRODUCTION & LOGISTICS

AREAS OF STRENGTH

Production Throughput

Industrial Development

Tactical Planning

Creative Problem Solving

P & L Monitoring Quality/Waste Control

Six Sigma Black Belt

APICS

Warehouse Management

Inventory Control Project Management

Cost Negotiation

LEAN

Logistics

Process Development

PROFESSIONAL EXPERIENCE

HENSLEY INDUSTRIES [MARCH 2011 – PRESENT]

(Industrial Rigging Contractor)

Facility Manager

• Manage all functions of Material, Planning and Logistics team. Shipping, Receiving,

And material flow for the facility.

• Inventory Control, Engineering Change, Distribution and Scheduling of all Dunnage Containers

(approx. 1.5 million in inventory)

• Used Synchronous Material Flow tools to rebalance work within Material Control Department. This allowed 32% reduction in head count that created 75% improvement to performance to budget with no degradation to level of service provided.

• Simplified receiving process, resulting in 20% improvement in Receipt errors

• Cut work force by %50 and produced the requested build order in 8 hours vs. 16 hours

PENSKE LOGISTICS, Sharonville, OH [2010 to 2011]

(Third Party Supply Chain Management and Transportation)

Material Analysis

• Analyze the level of inventory to create an optimal balance between inventory level, logistics cost, and production demands for the Sharonville Ford Transmission plant

• Responsible for reverse logistics for over ten million dollars worth of Returnable packaging assets. Maintained inventory levels based on production Schedule. Responsible for part maintenance within centralized information Management system. Managed product disposition

• Oversee purchasing contracts with multiple service centers. Controlled Scorecard and Variance Reports

• Issued Supplier Performance Reports. Monitored advanced ship notice accuracy and return Ratio. Coordinated cycle counts

• Arranged expedites and truckload deviations, as needed

• Worked with plant on resolving return delays

• Interfaced daily with Suppliers, regional transportation management, purchasing and engineering groups

BETTS USA, Inc., Florence, KY (business moved out of U.S.) [2008 to 2009]

(Manufacturer of Laminate Tubes, Container Components)

Warehouse & Logistics Manager

• Negotiated logistics pricing, coordinated timing of shipments, managed and trained warehouse employees, provided reports on inventory control/shipping & receiving and recycling program statistics, maintained/managed offsite warehouse

• Implemented step by step shipping and receiving process to eliminate mistakes

INNOVATIVE LOGISTICS GROUP (ILG), Sharonville, OH [2007 to 2008]

(Third Party Supply Chain Management and Transportation)

Facility Manager

• Coordinated logistics and material flow between suppliers, manufacturing plants and customers for the Ford Transmission plant in Sharonville, Ohio, including client service, production, staffing and financial objectives determined by budget goals and company policies and procedures

• Directed and monitored the operating results of the company to ensure budget criteria was achieved and client requirements were met

• Provided strategic guidance to direct/ indirect reports and mentored others in their leadership roles

CORE MOLDING TECHNOLOGIES, Batavia, OH [2004 to 2007]

(Composite Facility for Kenworth & Peterbuilt)

Production Manager

• Managed plant operations cut overhead 25% and processes with respect to cost, customer service, safety, efficiency, scrap 25%, rework 50%, quality and housekeeping

• Accountable for achievement of plant performance objectives

• Ensured compliance with business plan, control of direct and indirect labor, inventory accuracy, quality system (QS-9000/TS-16949) OSHA – safety, and environmental

• Provided guidance and employee development of first line supervisors and production employees; served as backup to Plant Manager

Superintendent

• Provided oversight to production line of 100+ workers and managed 3 Production Supervisors

• Kept inventory of parts and dispersed job schedules for both 1st and 2nd shifts

• Attended daily executive meetings and conference calls with suppliers, vendors and upper management to determine future inventory needs

• Monitored floor operations to ensure line is running at optimal efficiency

• Performed reviews and disciplinary actions when necessary

Production Supervisor

• Provided leadership of plant personnel in order to produce quality products effectively and efficiently

• Lead, coached and trained a 50-member team

• Responsible for meeting or exceeding production schedules, conducted internal audits, and QS-9000 / ISO9000 compliance

• Quickly promoted to Plant Superintendent

INTERMEC TECHNOLOGIES CORPORATION, Fairfield, OH [2000 to 2004]

(Manufacturer of bar code supplies)

Press Operator II

• Efficiently and accurately converted both printed and blank tags and/or labels using in-line flexographic press for the Supplies Business Unit

WEBSTER PACKAGING CORPORATION, Loveland, OH [12+ years]

(Manufacturer of corrugated containers)

Flexo Press Operator

• Performed set up and operation of printing press and related production machines

Inventory Control Assistant

• Monitored and maintained inventory control at warehouse

EDUCATION

High School Diploma - Clermont Northeastern High School, Owensville, Ohio

CERTIFICATIONS

International Society For Six Sigma

Sigma Black Belt

LEAN

Value Stream Mapping

APICS Bundle, Operations Management, Manufacturing Control, Planning and Inventory Control

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