LUCY MULLEN, PMP

**** ***** **** ** • Oldsmar, FL 34677 • p56rtg@r.postjobfree.com • 813-***-****

Results-driven Management Professional, with extensive experience in project management, business operations, and strategic planning

SUMMARY OF QUALIFICATIONS

• In-depth knowledge of existing project management methodologies, with the ability to apply them to the strategic benefit of the organization.

• Customer service, team and goal orientation enhanced by a sense of urgency; strong organizational and follow-through skills and an emphasis on details.

• Strong client-centric project leadership, problem solving and strategic planning skills, consistently implementing cost-effective solutions to meet key, business-mandated objectives.

PROFESSIONAL EXPERIENCE

CONSULTANT, PROJECT MANAGER Dec 2009 – Present

• Project Manager evaluating development, hosting and redeployment of process reengineering models used by insurance and financial companies.

GENERAL MANAGER - OWNER 2002 – 2009

MULLEN FURNITURE Clearwater, FL

• Manage all business and operational aspects of small furniture company, including sales, financial management, client/vendor relations, marketing and customer service.

• Develop and implement strategic business plans, schedule new product rollouts, and formulate and execute sales and marketing promotions.

• Plan and implement new store openings/closings and relocation, including lease negotiations, facility planning and product placement; provide training to sales employees.

PROJECT MANAGER – DIRECTOR TECH SUPPORT SERVICES 2001 – 2002

ENPORION Tampa, FL

A B2B marketplace for the utilities industry

• Implementation and design of Web based Helpdesk for B2B, in addition to establishing SLAs, documentation, workflow and procedures for company’s support services.

• Deployment of new server environment and hardware upgrade.

REGIONAL PM/ TECHNOLOGY ADVISOR/VP 1997 - 2001

MARSH, INC. Cleveland, OH

The world’s largest insurance broker and strategic risk advisor.

• Financial, operational and staffing responsibility for all regional technology and projects.

• Project managed integration of technology/facilities for two corporate mergers and acquisitions.

• Migrated regional data center to one location, managed relocation of computing facilities to new premises, including selection of contractors for computer room, network and cabling infrastructure.

• Planned regional migration from Novell to Windows NT; facilitated migration and standardization of all desktop computers.

• Project managed virtual office implementation across region using technology; achieved business goal was to virtually manage human capital achieving strategic competitive advantage.

• Consolidated all technology staff into virtual department; established virtual Helpdesk and processes for supporting region for all IT issues.

• Integrated and deployed technology and training department after regional integration; delivered presentations to large audiences and small about technology goals and plans.

• Directed all corporate initiatives and rollouts to regional offices, including implementation of certificates of insurance software.

• Orchestrated regional rollout of Net*Cert Web-enabled certificate management system, in addition to numerous applications for casualty and property insurance functions.

IT MANAGER 1990 - 1997

JOHNSON & HIGGINS, INC. Cleveland, OH

The fifth-largest insurance brokerage firm in the world.

• Oversaw activities of regional technology staff, provided training in various software applications, and led development and implementation of corporate and local technology plans.

• Held responsibility for 300 remote users as part of virtual office concept, including telecommunication and video conferencing systems.

• Created “Model Office” technology plan subsequently adopted company-wide.

• Served as member of five person Technology Advisory Group for $1 billion Corporation, responsible for advising and influencing corporate technology direction.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN COMPUTER SCIENCE / MATHEMATICS

JOHN CARROLL UNIVERSITY University Heights, OH

CERTIFICATION

PROJECT MANAGEMENT INSTITUTE CERTIFIED PMP

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