Project Manager Customer Service
Resume:
Elizabeth Guedez BS, MS, PMP
Rochester, NY 14625
********@*****.***
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OBJECTIVE
A Senior Project/Program Management position, in an innovating and dynamic business environment, to develop projects directed to assists the decision maker, and/or to develop solutions that will make a difference in our society.
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BACKGROUND SUMMARY
- Experience in program/project management (PMP). Effective in identifying customer requirements and negotiating project delivery. Expertise focused on web projects, client-server software development cycle.
- Experience in BPM (Business Process Management). Strengths in identifying areas of improvement and developing processes to increase productivity.
- Strategic Planning Consultant for profit and non-profit organizations.
- Integrated view of the functional and process computer and business elements in an organization.
- Able to communicate fluently in English and Spanish.
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WORK EXPERIENCE
Project Manager 03/2006 – Present, R-128 Sports, Inc | Delaware
- Project manager and Website consultant on projects related to the educational and sport sector: i.e. www.maxyourgame.com, www.aldeaeducativa.com, www.fvg.org. The first website was implemented based on the software development life cycle, from initiation to closing, and the coordination of video production.
- Information Systems Consultant to oil related service companies. This included Business Process Management (BPM) methodologies to transform the administrative processes. The process analysis, evaluation, monitoring and transformation made possible the shift of the company’s activities toward the core business processes.
- The Web development approach used was adapted as the software development standards of the company.
Skills developed: Servant Leadership, communication, active listener, coaching, envisioning, Process Management Consultant.
Project Manager 1/1996 – 2/2006, The Software Factory | Caracas
- Established and directed the consultant group of the company.
- Responsible for providing consultant services to oil related service companies and non-profit organizations. The first quarter of our consulting effort, saved $ 1MM in the “leaning” of the Human Resources process.
- Program manager of the #1 tax software V3.0, V4.0 and V5.0. This application was developed according to Project Management Life Cycle (PMLC) and Systems Development Life Cycle (SDLC) standards. As a result of these releases, the company had a 15% increase of the market share, and a sales increment of 50% per year.
- Strategic Planning Advisor for the Episcopal conference in Venezuela. The 2000 – 2001 Strategic Plan had emphasis on self-financing to disengage from government financial dependency.
- Strategic Planning Advisor for the dioceses of San Carlos. In addition, courses on writing mission, vision, objectives, strategies, SWOT, process evaluation, and risk management were given to the participants.
Skills developed: Technical, interpersonal, consulting.
Project Leader 01/1993– 11/1995, Maraven S.A. (Venezuelan oil company, formerly Shell) | Maracaibo
Successfully proposed and managed the well-drilling-process-automation $5MM project. It was executed from initiation to closing. The objective of the project was to automate the end-to-end oil drilling process and collect activities on real time. This project included infrastructure deployment, networking, telecommunication, software procurement, training, and process improvement. This project was then used as a model to be implemented in other oil subsidiaries. The assigned budget for the full implementation was $20MM.
Skills developed: Teamwork, organization, problem solving, listening, identify user needs.
Senior Artificial Intelligence System Analyst 11/1991 – 1/1993, Maraven S.A. (Venezuelan oil company, formerly Shell) | Caracas
- Responsible for establishing, searching, developing and providing AI technological solutions to the west drilling general division.
Member of the team that consolidated the AI group as the main IT provider for our clients.
- Developer of the system OMEGA which helped the process of the formulation of well completion and saved $1MM in his first year of use. The system was presented in the IX COLAPER event (Latin American Drilling Congress) and in the I informational PDVSA (oil industry company from Venezuela) seminar. The promotion of the drilling system OMEGA opened up the windows for expansion and growth to our organization.
Skills developed: Negotiation, leadership, working in multi-cultural environment.
Technology System Analyst 11/1988 – 6/1989, Maraven S.A. | Caracas
- Responsible for searching, developing and providing state-of-the-art IT solutions to the organization.
- Development of the automatic oil logs scanning system, based on polynomial prediction, for the production oil department, which helped transformed paper to digital log format for further analysis.
Skills developed: Patience, analytical, programming.
Database Administrator 4/1988 – 10/1989, Maraven S.A. | Caracas
- Responsible for the administration of database projects.
Analyst and designer of the main databases of the organization.
- Responsible for the data migration of the Material and Inventory Management System. This was accomplished with savings around $10M. The procedure defined was accepted as the official data migration schema for other projects.
- Set the database backup and recovery processes and the administration of distributed data and replication.
Skills developed: Technical database, synchronization of activities, activity coordination
System Programmer 2/1986 – 3/1988, IBM and Maraven S.A. | Caracas
- Responsible for the maintenance of the account receivable and account payable systems, and for the development of the inventory project.
- Improved software quality, employee and customer satisfaction up to the point that the figures of the accounts finally conciliated.
- Automation up to 90% of the account receivable and account payable process.
- Programming the inventory module with no plan deviation.
- Introduction of a new technology for report generation that increased the productivity of the team by 50%.
Skills developed: Programming, problem solving, teamwork, customer service.
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EDUCATION
Bachelor degree from Saint Edward’s University in Austin TX (1987) and a MS from Georgia Tech in Computer Science and Math, Atlanta GA (1991). Graduate studies in Theology. Languages: Spanish and English.
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CERTIFICATION
Project Management Professional (PMP) certification conducted by the Project Management Institute (PMI).
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LANGUAGES
English Fluent
Spanish Fluent
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HONORS & AWARDS
- Academic honor Bachelor of Science in Computer Science and Math - Cum Laude
- Member of the international golf Team, FVG
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CAREER HIGHLIGHTS
Publications
- Thorn, B.K., Carrano, A.L., Plaza C.R., Wood, C.R, and Guedez, E. (2006). User-driven design of low-cost, low environmental impact solar ovens for rural populations in developing countries. Journal of Engineering for Sustainable Development: energy, environment and health. 1(1):1-12.
- "User-driven design of low-cost, low-impact solar ovens for rural populations in developing countries". (Poster session). International Solar Cookers Conference. July 11-15, 2006. Granada, Spain.
- OPEN, Business synergy through extensive collaboration, a BPM approach, 2005. Internal Publication The Software Factory.
- Marquez, C., Guedez, E., Kedari, J., Quintana, C., Word of Peace (Palabras de páz). 1996. Venezuela.
- Marquez, C., Guedez, E., Kedari, J., Quintana, C., Word of Peace for Children (Palabras de Paz para Niños). 1995. Venezuela
- Presentation of the Expert System Omega in the IX COLAPER event (Congreso Latinoamericano de Perforación - Latin American Drilling Congress) and in the Informational PDVSA (oil industry company from Venezuela) seminar. 1991. Venezuela.
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INTERESTS
Golf, soccer, reading, movies
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REFERENCES
Orlando Morean, Lead Application Services at CNRL Horizon Oil Sands at Canadian Natural Resources Limited | 403-***-****, ********@****.**
Alejandro Fernandez, Human Resources Director Brenntag Latin America, Inc. | 713-***-****, **********@**********.***
Andres Carrano, Associate Professor Rochester Institute of Technology | 585-***-****, ******@***.***
Gustavo Valdes, Geology Consultant | 713-***-****, ***********@*****.***
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