Project Manager/Operation

PERSONAL DETAILS:

Name: Hisham Abdallah

Location: Dubai – UAE

Date of Birth: 1977

Mobile#: +971-***-***-***

email: ***************@*******.***

SUMMARY:

I am an operation professional, with over 7 years of experience. My experience in not limited to logistics and supply chain, but goes beyond to reach any Greenfield operations. It focuses on designing, mapping, engineering, documenting, implementing, optimizing, migrating and improving processes.

Currently, I am working with aramex international as a project manager/operation, responsible for leading the operational migration of major acquisitions.

I am committed to operational excellence, innovation and change. Taking the pride of what I do, I enjoy the professional interactions with colleagues and clients.

EDUCATION:

MSc. Operation Management and Manufacturing Systems, 2004

The University of Nottingham – United Kingdom

BSc. Industrial Engineering, 2002

Applied Science University – Jordan

EXPERIENCE:

Aramex International (Total Transportation Solution) 2005 – Present:

Title: Project Manager/Operation Aug 09 – Present

Responsibilities:

• Leading the operational migration of major acquisitions through designing, mapping, engineering, documenting, implementing, optimizing, migrating and improving processes

• Restructuring the operation department

• Designing the local operational network and creating logistics model

• Managing 11 teams of 200 plus total number of employees

• Managing 14 warehouses across the UAE of more than 2 million box storage space

Achievements:

• Well – structured operation department with clear roles and responsibilities

• Integrated processes with the acquired companies

• Well – designed and documented processes

• Downsized fleet by 18% through a better logistics model

• Reduced cost of AED 500 K by process reengineering in year 2010

• Utilized warehouse space by 40 K box position through design recommendations

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Title: Logistics & Supply Chain Operation Manager Jan 08 – July 09

Responsibilities:

• Provided logistics and supply chain solutions for 3PL and 4PL clients

• Set Service Level Agreements (SLA), Standard Operating Procedures (SOPs) and Key Performance Indicators KPIs

• Attended to clients’ needs through meetings and coordinated with the country manager to attract potential clients

• Monitored the overall operations performance and attended to clients’ urgency needs

• Provided direction and guidance to process improvements and material handling equipment decisions

• Enhanced technology by introducing automated techniques (where applicable)

• Managed 80 plus total number of employees

• Managed 3 warehouses of more than 20K square meter

• Built and improved relationships with suppliers in the supply chain industry

Achievements:

• Leveraged the presence of aramex as a 3PL and 4PL solution provider in “developing” markets

• Positioned aramex as a cost effective service provider in different market segments (telecommunication, retail and FMCG)

• Attracted key national, regional and global clients

• Standardized procedures across the warehouses

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Title: Logistics & Supply Chain Operation Team Leader Jun 06 – Dec 07

Responsibilities:

• Executed, launched and managed all warehouses (including designing, planning, implementing and controlling)

• Decided the required material handling equipments (MHE) and storage systems

• Implemented a new Warehouse Management System (Exceed)

• Ensured smooth boarding of new clients

• Worked closely with IT to customize the WMS when needed

• Built and trained the logistics team

• Set KPIs and SOPs for both; warehouses and 3PL clients

Achievements:

• Established piece of art logistics facilities

• Built and trained a logistics team of 80 plus employees

• Successfully implemented new technology that pushed operational barriers ways ahead other competitors

• Delivered services as per SLAs and maintained KPIs above 96%

• Increased picking rates by 14% through a new picking strategy

• Maintained a stock accuracy of 99.6%

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Title: Operation Team Leader May 05 – May 06

Responsibilities:

• Introduced through an orientation in all departments to understand the company’s business, mission and policies

• Worked on different assignments and projects in each department

Achievements:

• Designed quality audits for different operational departments

• Analyzed audit results of all entities in the network

• Converted the unsatisfactory results in to action plans and communicated them to the concerned entities

• Improved my skills (presentation, technical, analytical, communication, etc …)

Natural Ltd. (Cosmetic Manufacturer) 2002 – 2003:

Title: Industrial Engineer Mar 02 – Aug 03

Responsibilities:

• Managed production to meet targets and reduce dead stock items

• Managed all warehouses (raw material, WIP and finished goods)

• Implemented lean thinking to reduce wastes

Achievements:

• Met production targets (OTIF) while maintaining minimum stock levels of final products

• Controlled all material flow from suppliers to final product

• Maintained raw material stock levels at their minimum by implementing a re-order level inventory policy

• Eliminated wastes associated with over production and excess inventories

LANGUAGES:

• Arabic: Native tongue

• English: Excellent spoken and written

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