Business Analyst, Technical Writer

Richard Hamm, MBA

Curriculum Vitae

*******.****@*****.***

OBJECTIVE:

• To transition my extensive experience as a Technical Writer, Staff, Business, and Program Analysis in DOD Aviation with prime defense contractors to another assignment where a similar professional skills are required.

• To use my excellent written and oral communication skills, in a position which will require the writing of technical documentation and may require program, customer, supplier interface, and program management expertise.

• To work in an environment where being highly motivated and the ability to work with minimal direction is a given.

DEGREE PROGRAMS:

• M.B.A., Widener University.

• B.A., California State University at Sacramento:

Liberal Arts - Humanities.

• A.A.S., Lane Community College:

Aviation Maintenance Technology.

CERTIFICATE PROGRAMS:

• VB Oracle.NET Certificate, Penn. State.

• Client/Server Certificate, Penn. State.

• Multimedia Certificate, UACT.

• Web Development Certificate, UACT.

• Microsoft Certified Systems Engineer Certificate, AESA.

MISC. TRAINING COURSES:

• Project Management, Widener University.

• Risk Management, Arizona State University.

MISC TRAINING CERTIFICATES:

• Project Management for Software Development.

• Identifying & Confirming User Requirements,

• SQL Server Programming.

• XML Applications.

• ASP.NET Introduction.

• VB.NET Introduction.

• SQL-Server Programming.

FEDERAL CERTIFICATES/LICENESES:

• FAA, Airframe & Powerplant Rating.

• FCC, General Radiotelephone Operations License.

• Government Secret Security Clearance:

Last Updated: 1994 - US Army.

TECHNICAL SKILLS:

• Developed and written solutions to a wide range of complex technical problems (requiring ingenuity and innovation); worked according to established guidelines; determined and developed approaches to solutions; developed and maintained documentation for processes and methods; and, provided functional guidance to less experienced staff.

• Proficient in a wide range of Microsoft Products (e.g. Word, Excel, Access, Visio, SQL, FrontPage, and Project) various web design, graphic and application tools. Over five years of direct IETM experience in authoring groups – using SLIC2B, AECMA Simplified English, and Arbortext Epic Editor. Knowledgeable about DTD, HTML, SGML, XML, web design architecture, and various Project Management Methodologies and Processes.

• Ability to perform complex assembly of structural, electrical, and mechanical parts on major subassemblies. Included within this skill-set is the ability to accurately interpret blueprints, part specification diagrams, and varied degrees of engineering and technical support needed to develop the required technical manuals, documentation, and products.

• Performed requirements gathering and project management analysis on medium to large scale projects. Converted such requirements into appropriate technical documentation and/or presentations. Over 5 years direct experience as a Technical Writer as well as equal amount of experience as an IT Business Analysis. Familiarity and experience in the use of various software development methodologies (e.g. Use Case, Logic Charts, SMI, SDLC, SEMP, IPPD, etc.).

EMPLOYMENT JOB DESCRIPTIONS AND/OR RESPONSIBILITIES:

Technical Writer, 5/2008 - Present.

BAE (York, PA), Technical Publications and Howitzer IETM Development.

• Writes and edits materials and technical documentation for external and internal audiences. Performs quality assurance and technical analysis for determination of work packages (index of tasks) for the Paladin Integrated Management (PIM) Program.

• Researches, writes, formats, and edits material for work packages (maintenance, operator, and troubleshooting tasks). Tracks work status, administrative procedures, process documents and reports. Responsible for development of the initial draft of the Howitzer's Operator's Manual.

• Specifications used include: Army Digital Publications Development Implementation Guide (MIL-HBK-2361); Preparation of Digital Technical Information for IETMs (MIL-STD-40051).

Technical Writer, 1/2008 - 5/2008.

I3 Communications (Lexington, KY), UH-80M, Technical Publications and IETM Development.

• Writes and edits materials and technical documentation for external and internal audiences. Performs quality assurance analysis of products. Improved the comment resolution process for the Blackhawk Operators Manual.

• Researches, writes, formats, and edits material for proposals, operation and administrative procedures, process documents, software documentation and reports. Responsible for development of the Pilot and Operator's Manual.

• Confers with customers and technical experts to ensure technical accuracy and completeness of the content.

• Specifications used include: MIL-HBK-2361; MIL-STD-40051 applied to an Interactive Authoring Display System (IADS); and, Requirements for Operator's Manuals and Checklists for Aircraft (MIL-PRF-63029F).

Operations Manager: 8/2007 to 12/2008.

Independent Computers, Inc. (Claymont, DE)

• Performed market analysis and technical requirements gathering to develop and write: a new business plan; an updated marking plan, EDI implementation and strategy, and varied customer IT requirements.

• Defined software and hardware requirement needed to support EDI (Electronic Data Interchange) Services.

• Defined date support and software requirements needed to service our clients (small-to-medium companies).

Customer Training, Training Device Ops Specialist III: 1/2007 to 4/2007.

BAO (Kuwait), Kuwaiti Air Force AH-64D Fielding (M.A.T).

• Performed the initial set-up of their aviation life support equipment shop. The setup included: technical writing of operations, training procedures, and equipment inspections and overall guidelines.

• Designs, develops, tests, installs, and maintains training device support materials and files.

Staff Analyst III: 4/2005 to 12/2007.

The Boeing Company (Philadelphia, PA), V-22 (Osprey) Weapon System Integration and New Business Development.

• Performed technical writer duties to compliment my regular duties in order to present findings to varied audiences. For example, the presentation of data to Engineering, IT, and/or Senior Manger addresses different concerns.

• Assistant Cost Control Manager for three accounts on the V-22 Program. Provided status/progress reports, performed business and root cause analysis to resolve discrepancies in cost as compare to plan. Located over $400,000 of in duplicate changes.

• Assisted in the definition, requirements gathering, and implementation of plans to better track performance, cost, schedule, and manufacturing effort for the V-22 Program. Researched, performed technical write-ups and subsequent presentations to Program Management (PM) using the tools of configuration management (MIL-STD-973), cost/performance tradeoffs, and quality initiatives, which will save millions over the V-22 total life-cycle cost.

• Performed requirements gathering for budget authority approval for 12-15 projects annually. Track and analyzed performance to plan. Managed the technical update, review, and edit of the V-22 Product Information Guide.

• Performed technical writing, system engineering requirements gathering, business analysis, and technical support from cross-function department needed to develop the Integrated Master Plan, work-flow dictionary, and cross-departmental guidance for Integrated Master Schedule and Cost Estimate guidance for the V-22 Block C Effort.

Program Analyst-Business II & III: 11/2002 to 4/2005.

The Boeing Company (Philadelphia, PA), V-22 Osprey IETM Computing Development Group..

• Analyzes and designs, using common software development processes, computing applications addressing business requirements. Wrote a whitepaper feasibility study for transitioning the V-22 IETM to the S1000D specification.

• Interfaces with application users, other programmers and analysts, application architects, systems analysts, and other technical and support personnel in functional areas requiring knowledge and proficiency in business processes. Updated and developed as necessary, the departmental procedures to confirm to Malcolm Baldridge requirements.

• Performed technical requirements gathering, business analysis, technical writing, and necessary technical support from cross-function IPTs, IT groups, and customer end-user needs. Conducted validation of deliverables.

Product Support -- Data Technical Specialist D: 7/2001 to 11/2002.

The Boeing Company (Philadelphia, PA), V-22 Osprey IETM Computing Development Group.

• Knowledge and understanding of the breadth of the technical data discipline and knowledge of multiple specialties and programs for which technical writing and data products are required.

• Works at the program level across multiple individual projects to oversea compliance to schedules and budgets.

• Plans and coordinates the activities of others to produce complex technical publications.

• Reviews, edits, and approves technical writing and data products for release to customers.

• Developed three Operational Test Program Set (OTPS) manuals, for specific Interconnecting Groups on the Consolidated Automated Support System (CASS) Weapons Replaceable Assembly (WRA) for the V-22.

• Developed the authoring and data template for the V-22 OTPS intermediate maintenance manuals and its associated Repair Parts and Special Tools List (RPSTL). Each manual consisted of four Work Packages: Introduction, Wire List, Illustrated Parts Breakdown, and Repair Procedures.

Product Support -- Technical Specialist II: 12/1999 to 7/2001.

The Boeing Company (Mesa, AZ), UK AH-64D IETM Development and Authoring Group -- 7/2001 to 11/2002.

• Develops design data, operations and supportability plans, flight technical data, and schedules for inspection, repair, modification, operation, and on-going technical support for entire product life cycle support for company products.

• Determines preventive and corrective maintenance task requirements, develops logistics design of support systems, defines the support resources necessary to satisfy those varied requirements, and performs technical writing duties required so that findings can meaningfully communicated to internal and external customers.

• Identifies, defines, and writes solutions for technical problems in the operations and support system for military and commercial customers, including retrofit, maintenance, spares, quality assurance, and technical data. Developed and streamlined the UK AH-64D illustration guide and checklist (cost reduction and quality improvement initiative).

• Performs technical tasks such as logistics support analysis, repair-level analysis, support cost studies, and maintenance task analysis. Consults with customer engineering, flight, and other operations and maintenance personnel, simulator manufacturers, other suppliers, and regulatory agencies to resolve technical, design, maintenance, quality, and certification issues. Documents findings by producing a technical write-up.

• Interfaces with engineering, manufacturing, and other product support organizations to ensure the development of supportable products and timely resolution of in-service issues for the company product user.

Product Support -- Data Technical Specialist B: 10/1999 to 12/1999.

The Boeing Company (Mesa, AZ), UK AH-64D IETM Development and Authoring Group.

Same as: "Product Support -- Data Technical Specialist D."

Technical Writer II, 10/1997 - 10/1999.

McDonnell Douglas Technical Services Company (Mesa, AZ), UK AH-64D IETM Development and Authoring Group

• Same as: "Technical Writer" for I3 Communications."

• Specifications used include: AECMA Simplified English; AECMA 1000D; IETM, General Content, Style Format, and User-Interaction (MIL-PRF-87268A), Digital Representation for Illustration CGM (MIL-PRF-28003A); and IETM, General Content, Style, Format, and User-Interaction (MIL-PRF-87268A).

Contact this candidate