Customer Service Management

Dewaun S. Sims

**** ****** ***** ***** **., Houston, TX 77084

(C) 832-***-**** (F) 713-***-**** (E) **********@*******.***

OBJECTIVE

To obtain a challenging yet rewarding Logistics Coordinator position that will enable me to use my organizational skills, educational background, ability to work well with people, and work experience.

SUMMARY OF ACCOMPLISHMENTS

• Possess excellent verbal and written communication skills

• Received approval on suggested ideas to add new failsafe’s in software to reduce company costs

• Very organized and efficient

• Familiar with Windows, MS Office, Excel, PowerPoint

EMPLOYMENT HISTORY

Export Traffic Booking Agent and Coordinator 07/2007-Present

Mediterranean Shipping Company, Houston, TX

• Performs detail-orientated data entry and world-class customer service to commodity traders

• Quoted tariff prices to customers for utilization of our export services

• Arranges and set up customer orders to export loaded containerized cargo

• Coordinates effectively and maintains contact with carriers handling loads for export shipments

• Issues corrections on bill of lading manifest to properly itemize client invoices

• Generates daily logistics reports to determine cargo amount to be loaded on vessels

• Prepares interdepartmental PowerPoint presentations for management and colleagues

• Successfully handles and solves various issues for clients that directly involves shipments

• Thoroughly investigates incidents involving equipment to determine accountability

• Liaises with overseas agents to resolve issues regarding export shipments

Aviation Ordinancemen 10/2002-10/2006

United States Navy, Norfolk, VA

• Experienced Weapons Elevator Maintenance Technician and Safety Supervisor

• Utilized Retail Ordinance Logistics Management Systems

• Accounted for 8.5 million pounds of ordinance and equipment worth over $2.5 million

• Assisted in vessel to vessel connected replenishment of ordinance and equipment

• Manually documented all new ordinance and equipment stored as inventory

• Updated logistics management system on equipment changes and ordinance that is expended, damaged, or relocated

• Conducted physical counts on all ordinance and equipment in inventory to confirm that all numbers in inventory match logistics management system

• Experienced in handling confidential matters and documentation

• Supervised and trained more than 15 personnel at any given time

EDUCATION

Bachelor of Business Administration

Belhaven University, Houston, TX

GPA 3.6/4.0 2/2007-10/2011

ACTIVITIES AND HONORS

• Member of Alpha Sigma Lambda National Honor Society

• Received Good Conduct Award for 3 consecutive years of good conduct in the United States Navy

• Received Navy and Marine Corps Achievement Medal- Discharged Honorably from the United States Navy 2006

• Certified Personal Trainer-NESTA (National Endurance and Sports Trainers Association)

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