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Customer Service Sales

Carmichael, California, 95608, United States
March 09, 2012

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**** ****** *** **********, ** *****

(916) ***-****


To obtain a position, that will utilize my acquired knowledge and collective experience.

To enhance relationships with new and existing customers, resulting in increased

company sales, revenue, and success.

Professional Experience:

HomeDirect/Pacific Storage Company

Sacramento, CA

Contracting Driver/Warehouse Associate

October 1998 – November 2011

HomeDirectUSA is the nation’s leading delivery company in North America,

transporting large consumer products to any home or business in the United States, as

well as providing supply-chain solutions for manufacturers, retailer and distributors.

Inventory product, load/unload product onto trucks for deliveries.

Deliver product to commercial and residential locations.

Perform “white glove” service on products. This includes unpacking, remove debris, assembly of various products to the customer’s satisfactions.

Inventory all products from location pickups and returns to warehouse location.

Implement warehouse safety procedures and hold regular safety meetings.

Define warehouse requirements and supply expectations.

Implemented improved inbound and outbound processes and procedures and strategies that streamlined distribution.

Ensure products are shipped and delivered per customer requirements.

Develop and execute daily and weekly operational plans.

Manage and organize the distribution of high value items to businesses and residences throughout California.

10 + year record of achievement in leading companies to success in highly

competitive markets.


5118 Martin Way Carmichael, CA 95608

(916) ***-****

VLSI Technology

San Jose, CA

Operations Technician

April 1992 – August 1998

Set-up probers and air handlers for proper chip components and wafer testing.

Perform preventive maintenance on probers, air handlers, KLM units, to a strict schedule.

Correlate machines to ensure proper testing can begin for machine operators.

ESD and clean room environment trained and certified.

Ensure proper storage, moving and distributing of Hazmat, liquid nitrogen to specific machines required by the government for proper testing. (Per. Specs.)

Ensure total observance to each Federal statute concerning warehouse processes including OSHA & DEA regulations.

Troubleshoot any issues that may occur while on manufacturing floor. (clean room).

Assist in operating all machines when operators are not present.

Upload various programs from engineers to Tektronics systems.

Taken accountability for offsite equipment and tools leasing.


Microsoft Office (Word, Works, Excel, Outlook, etc.)

JIT Trained

ISO-9000 Certified

Effective warehouse skills.

Knowledgeable in retail, residential, and wholesale marketing.

Navigation of Internet and intranet database systems.

People oriented. Enjoy working directly with customers and the general


10+ years experience operating various forklifts.

Self-starter and innovative individual.

Able to work independently and as part of a team.

Sales development and customer service.

Solid verbal and writing skills.

Conversational understanding of the Spanish language.

References available on request

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