Customer Service High School

Taketa Ingram

*****************@*****.***

**** ******* ******** **

Stone Mountain, GA 30088

Home: 770-***-****

Cell: 601-***-****

Objective:

To accomplish and fulfill my desire to be happy in an environment where I can offer my experiences. To learn more as I grow in a company or with an employer who is willing to give me a chance to improve and use many other skills that I have and am willing to learn, if given the opportunity.

Experience:

April 2011-Feb 2012

Crossgates River Oaks Hospital Brandon, MS

Certified Nursing Assistants

Provides direct and indirect resident care activities under the direction of a RN. Assists residents with activities or daily living, provides personal care, comfort and assists in the maintence of a safe and clean environment. Takes and records vitals. Assists RN in treatment procedures. Provides morning care, which may include bed bath or shower, oral hygiene, combing hair, back care, dressing patients, changing bed linen, cleaning over bed table and bedstand, straightening room and other general care as needed.

Jun 2010-Sept 2011

Sam’s Club Jackson, MS

Café Associate

Providing great customer service to all customers, prep pizza in a timely manner, take out dough balls for the next day, all food shall be prep and ready before the Café open ,keep Café case clean and inviting and stocked with fresh food, keep tables, seats, window ledges clean, oven, broasters, grills, prep tables, work area clean and stocked (cups, lids, straws, napkins, and condiments), wash dishes after every use, follow all company policies and procedures, adhere to all safety rules and precautions, stock up freezer and cooler, make sure all hot and cold temperatures are log properly, check temperature on hot food every two hours, and make sure you wash your hands after every customer.

February 2009 – July 2010

St. Dominic Hospital Jackson, MS

Certified Nursing Assistant

Provides direct and indirect resident care activities under the direction of a RN. Assists residents with activities or daily living, provides personal care, comfort and assists in the maintence of a safe and clean environment. Takes and records vitals. Assists RN in treatment procedures. Provides morning care, which may include bed bath or shower, oral hygiene, combing hair, back care, dressing patients, changing bed linen, cleaning over bed table and bedstand, straightening room and other general care as needed.

May 2008 - October 2008

Baptist Healthcare System Jackson, MS

Patient Care Associate II

Provides direct and indirect patient care activities under the direction of a RN. Assists patients with activities or daily living, provides personal care, comfort and assists in the maintence of a safe and clean environment. Takes and records vitals. Assists RN in treatment procedures. Provides morning care, which may include bed bath or shower, oral hygiene, combing hair, back care, dressing patients, changing bed linen, cleaning over bed table and bedstand, straightening room and other general care as needed. Accucheck Certified and 12 lead EKG Certified.

October 2007- March 2008

Brandon Nursing and Rehabilitation Center Brandon, Ms

Nursing Assistant

Provides direct and indirect resident care activities Assists residents with activities or daily living, provides personal care, comfort and assists in the maintence of a safe and clean environment. Takes and records vitals. Assists RN in treatment procedures. Provides morning care, which may include bed bath or shower, oral hygiene, combing hair, back care, dressing patients, changing bed linen, cleaning over bed table and bed stand, straightening room and other general care as needed while in the training program.

December 2004 - June 2008

Wal-Mart Supercenter Flowood, MS

Cashier

Cashier maintains great customer service, cash handling, greet customer while checking out items, and duties as a cashier. Ladieswear associate (softlines) answering the telephone, transfer calls to different departments, put out stock in department, pull back stock, make sure bins were neat, help customers as needed, zone area properly before leaving for the night, also worked layaway, Customer Services Associate maintain great customers service,properly enter information for money grams (sending and receiving), properly do money orders, refund and exchange customer items, log in items that were left at register. Overnight Cashier maintain job duties as a cashier, helped stock shelves if needed, did break pack pallets nightly, pushed buggies to proper department, zone front end, put out candy and different merchandise that are on the endcaps.

August 2005 - February 2006

Client Logic Starkville, MS

Technical Support Representative

maintain great customer service, always try to build a rapport with customer, data entry and log sheet, troubleshoot different dell systems, learned new material daily in morning meetings, transfer customer to proper que, learned more about Microsoft office software, learned the different software for the different types of windows, know the do's and don’ts for different windows, had to learned the different parts inside the dell systems.

January 2003 - December 2003

Burlington Shoes Columbus, MS

Sales Associate

great customer service, greet customer always, help customer find the proper shoe, always left the right shoe in the box, the left shoe in the back, changed displays weekly, stock came in every Monday and Thursday, commission base job, run shoes in wall properly, changed store around in different seasons, checked out customers, answer the telephone, made sure customer found what they are looking for before leaving the store, data entry information for layaway, clean store before leaving, make sure shoes are zone properly before end of shift.

Education:

August 2000-May 2004

Columbus High School College Prep Classes Columbus, MS

2 Year Certification in Business Computer Technology for completing the course. This course involved clerical work which included typing, letters, memos, resumes, cover letters, and filing folders in the proper filing cabinet etc.

August 2007-May2009

Holmes Community College Basic Academic Classes Ridgeland, MS

Skills:

I am very proficient in Microsoft Word, Excel, PowerPoint, and Spreadsheet, and can type 50 wpm or more.

Additional Information

I was a Library Helper at Lee Middle School for a two years.

I was an Office Worker at Columbus High School for a year.

I did volunteer work at the Trinity Healthcare Center in Columbus, Ms

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