Technical Communicator/Training Manager
Resume:
MATTHEW THADDEUS MIELE
Bradford, MA 01835
**********@***.***
OBJECTIVE:
To obtain a challenging and rewarding position starting a successful training department or improving a current one.
TECHNICAL SKILLS:
Key Skills: Project/Program Management, Training Management, Curriculum/Instructional Design and Development, eLearning/Distance Training Solutions, Technical Training, Technical Writing, Hardware and Software Specialist, Task Analysis, Adult Learning Theory, Learning Management Systems (LMS); Graphic Design
Software Skills: Panviva SupportPoint Author and Viewer (EPSS); Adobe: Dreamweaver, Flash, Fireworks, FrameMaker, PageMaker, Acrobat, Photoshop, and Illustrator Robodemo/Captivate; Microsoft: Windows XP, Certified PowerPoint Expert, Word, Excel, Access, Project, Outlook, Visio, Publisher, and Frontpage; CorelDraw; HTML, Lotus Notes, LINUX
Special Knowledge: MPLS, Communications Technology, PSTN, Air Traffic Control, Satellite Communications, Switch and Router Technology, IP/TCP Networking, RF, RADAR, SONAR; SAP
EXPERIENCE:
Program Manager, Curriculum Designer/Developer, Technical Documenter, Web Designer
Hewlett Packard, Littleton, MA 2/03 - Present
Manage the development and implementation of an SAP-based training program (COMPASS) being implemented globally throughout HP. Duties include:
• Overseeing the development and implementation of a dynamic 45 + course curriculum being developed by six curriculum developers.
• Program/project status
• Statements of work development
• Budget management
• Work with external vendors
• Coach and develop ID team on course development concepts including Objective-based education
• Website design and implementation for program
• Client/Business interaction/relationship building
• Template development
• Course materials review
• Evaluation design and implementation
• Implementation of styles and standards program-wide
• eLearning/WBT/Distance learning solutions, including: design, development, creation of interactive simulations/demos
• Storyboarding
• Internal team training on WBT development tools
• Author for an electronic performance support system (EPSS) tool from Panviva called SupportPoint
• Graphic design
Co-Founder, Training Specialist, Curriculum Developer
Ascential Training Solutions, Derry, NH 7/01 – 10/04
Started this complete Technical Communications company. Ascential Training Solutions delivered essential information to help organizations meet its goals. This information was delivered in training sessions, documentation (including technical manuals and papers), or in a consulting function.
Training Manager, Curriculum Developer, Technical Specialist
Integral Access, Chelmsford, MA 3/01 – 5/01
Started the Training Department at this newly formed communications company specializing in Converged Voice and Data over MPLS.
• Designed and Developed templates for Student Guides, Presentation Slides, and Labs
• Developed first training course for important customer in less than one month
• Developed Module Matrix to track course modules
• Developed Course Matrix to track courses
Training Manager, Curriculum Developer, Technical Specialist, Technical Writer
Adaptive Broadband, Billerica, MA 3/00 – 3/01
Started and managed Training Department at this newly formed Wireless Broadband Communications company. Started at ground level and molded training into a fully fledged training organization. Technologies included: Wireless Broadband, Networking, OSI, ATM, RF, Proprietary Software. Directly managed 5 persons.
• Developed and managed training budget
• Determined department’s staffing needs, interviewed, and hired successful candidates
• Designed Student Guide and presentation templates
• Using Instructional System Design (ISD), developed and implemented training curriculum for customers, internal and Sales Engineers, and third party VARs including learning objectives, handouts, lab exercises, and tests
• Using student critiques, test results, and follow-up, evaluated curriculum effectiveness
• Developed and implemented training policies and procedures
• Wrote, verified, and edited technical documentation for Technical Publications department
• Designed style guide for Technical Publications manuals
• Developed graphics for Slides, Student Guides, and Technical Publications
• Designed Training Website Content
Technical Trainer, Curriculum Developer, Technical Specialist, Technical Writer
Raytheon Company, Marlborough, MA 3/97 – 1/00
Designed and implemented curriculum and wrote technical documentation for complex hardwares and softwares engineered for U.S. Military. Both military personnel and civilian consultants were audience and method was a stand-up teaching environment with supporting labs.
Programs included a computer based training system utilizing Windows NT Network and Interactive Courseware (ICW), Operations and Maintenance courses for a tactical and fixed base Air Traffic Control (ATC) system and a tactical Triband Satellite Communications (SATCOM) system for the U.S. Army.
• Course development required performing Needs and Task Analysis
• Interacted with hardware and software engineers to compile information and understand complete systems
• Developed Student Guides, Instructor Guides, Hands-On Lab Exercises, Practical Tests and Written Tests, Information Sheets, and Assignment Sheets to train end users and maintainers
• Wrote, verified, and edited technical documentation for various Technical Manuals (TMs)
• Developed graphics used in student guides, class presentations, and technical manuals
• Developed and maintained CBT using Aimtech’s IconAuthor and HTML
• Developed Electronic Web-based Technical Manual
• Managed large program budgets and reported the status to Program Office
• Held Secret Security Clearance
• Attended Basic and Advanced IconAuthor School and Multimedia Design School at Asymetrix Corporation
• Co-developed Training and Technical Manual Process Guide
Teacher/Curriculum Designer
Andover and North Andover, MA; Amherst and Dover, NH School Systems 8/94 - 1/97
Designed and implemented curriculum for grades 7 through 12 as well as performed record keeping and conducted parent/teacher conferences.
• Subjects taught: English, Grammar, Writing, Journalism, Shakespeare, Latin
• Team taught two interdisciplinary senior seminars: English/Biology and English/Art
• Designed and implemented “Nature’s Classroom”, a four day class trip to Cape Cod
• Taught accelerated summer program for grade 9 and 10 “At Risk” students.
Computer Consultant
Willow Manor, Lowell, MA 12/90 - 5/95
Position included instructing employees in computer operation and creating useful programs.
• Determined company’s computer software and hardware needs.
• Instructed employees in use of Microsoft Word and Excel and Quicken.
• Created company databases using Excel and Quicken.
Technical Specialist/Field Service Representative
GCA Corporation, Andover, MA 5/89 - 4/90
Installed and tested automated wafer lithography production equipment. Worked with laser technology, submicron alignment systems, robotics systems, and computer software programs.
Sonar Technician
United States Navy 9/83 - 9/86
Duties included operation and upkeep of all Sonar and related equipment.
EDUCATION:
University of New Hampshire, Durham, NH
M.A. Education, 1998 1/92 – 8/98
B.A. English Teaching; Latin Minor, 1994
Certified Teacher, 1995
• Magna Cum Laude Graduate
• Outstanding Academic Performance
Northern Essex Community College, Haverhill, MA
A.A. Liberal Arts 1/92 - 5/92
A.A. General Studies 9/89 - 6/91
• Academic Award for High Honors
• Outstanding Leadership in Co-Curricular Activity
Associated Technical Institute, Woburn, MA
Certified for Computer Electronics.
Course of instruction included:
• analog, digital, solid state, and microprocessor electronic theory and practical application 4/88 - 11/88
REFERENCES: Furnished upon request.
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