Senior Quality Assurance Analyst

William Hurley **** SW ***th Ave Miramar, FL *****

(cell) 612-***-**** (h) 651-***-****

************@*******.***

Objective

I would like to gain a Senior Quality Assurance Analyst or Business Analyst position that utilizes my skill and experience in the software development field.

Qualifications

-Associates Degree in Computer Graphics and Multimedia

-Three years experience as a Business Analyst

- HP Quality Center certification training

- Nine years experience in software quality assurance

- Strong analytical and problem-solving skills.

- Seven years experience in Technical Support as Tier 3 Lead and Management

Work Experience

SWAT Solutions, Inc. QA Analyst March 2009 to September 2009

Client: Lifetouch National School Studios

Key Accomplishments:

I had two functions for LNSS, one was my Quality Assurance testing role which encompassed documentation, execution of automated and manual test cases on internal applications and Oracle databases for LNSS. The second was Business Analysis for the shipping application for LNSS which was a $450,000 project that was part of the company wide update of all their imaging and order fulfillment systems. Developed test scripts through documenting interviews of stakeholders and developers on the project. Wrote several test plans and test scripts to accompany execution of all documented tests. Updated, tracked and reported defects in daily meetings with Project Managers.

Incorporated Quality Center within the project. Develop project, administered the site and project, performed upload of manual and automated test scripts. Wrote all automated scripts for the first tests of the system at Lifetouch and executed. Generated all reports for executed scripts.

Logic Information Systems Staff Consultant March 2007 to October 2008

Client: Anchor Blue

Key Accomplishments:

Managed support team of 14 people for client’s daily Retail Batch process.

Investigated Batch issues using remote tools: Citrix Desktop, PUTTY, AppWorx and Oracle SQL Developer and reported issues to client DBA and engineering lead.

Maintained client relationship with weekly meetings and reports. Managed on shore and off shore support team for 24x7 coverage of daily batch run.

Developed user documentation in regards to report generation and support process

Client: Office Depot

Key Accomplishments:

Developed Test Plans, Functional and Technical test cases and scripts working directly with project manager and engineering leads for migration to next version of Oracle Retail 12.03.

Executed test cases at customer site and reported defects via Mercury Quality Center. Verified and reported defects directly to project manager. Tested script queries for data verification testing and functional tests.

Designed test case document and executed upon client approval of documentation.

Regression tested defects and ran test scripts for resolution.

Client: Gander Mountain

Key Accomplishments:

I developed a Batch Support team to go with Gander's deployment of Oracle Retail 12.03. The team was in place when Gander launched their new Retail environment. Developed test plan working directly with business leads for migration to next version of Oracle Retail 12.03 and engaged several key software and business leads in order to devlop test plan.

Bill Hurley Consulting Quality Assurance Consultant December 2006 to March 2000

Client: Logic Information Systems/SRMM

Key Accomplishments:

Business /QA Analyst consultant for $2 million dollar automotive dealership software project. I developed business rules, use cases, working with stakeholders requirements in addition gathering artifacts through scope documentation and customer meetings. Developed Function Requirements Document for project.

Developed Test Plan and Test Case document for Logic to use on this and future projects.

Executed Test Plans and Test Cases that resulted in several defects discovered, reported and fixed well before Beta testing. Generated reports for Project Manager for development meetings and bug scrubs.

Executed QuickTest Pro functional tests against web site and reported findings and defects. Developed and ran test scripts for several thousand iterations in LoadRunner. Managed defects on a global lever, working with beta testers and engineering lead and project manager.

Benchmark QA Software Test Engineer April 2006 to December 2006

Client: Corel Software

Key Accomplishments:

Tested several patches and roll up builds for existing photo software product. Tested several localized versions of the project using VM Ware machine images. Reported and tracked defects, managed defects through meetings with testing and engineering leads and program management

Performance and Beta tested new photo management software product, tested using new test plan for software functionality, and automatic updating and new feature and tips messaging

Unit tested new build installers using manual processes and custom designed test plan for each new area of the software

Client: GE Security

Key Accomplishments:

Manual hardware testing of secure data through GSM cell module and cell tower to client/server application, verified data reported successfully via proprietary tools.

Data verification tests using proprietary software tools used for decoding secure data.

Defect tracking via proprietary web based application.

Sapphire Technologies Software Test Analyst April 2005 to April 2006

Client: DataCard Group

Key Accomplishments:

Manual testing of smart and magnetic card printer hardware and software for updated printer driver firmware and printer monitoring tools. Executed existing test plan and augmented into new test scenarios with testing lead. Regression tested of software defects in current versions. Researched and documented future testing scenarios for new Windows operating systems. Lab management and setup using proprietary hardware configuration tools for testing printers and hardware. Documentation review and input with technical Documentation Team

Client: Kodak Polychrome Graphics

Key Accomplishments:

Quality Assurance testing of software products using manual testing procedures

Wrote Test plan, Test Scenarios, Test cases and executed on software projects

Localization Testing for Multi Language Pack for Windows platform using Norton Ghost application

Setup QA lab by preparing windows platform, place up to date ghost images on shared servers

Archived and wrote software testing procedures and saved procedures for future use

Technical documentation review and input with Documentation Team

Electronics for Imaging, Technical Support Engineer/QA Tester July 2000 to April 2005

Key Accomplishments:

Created test bed for Windows and Mac networks for application testing on new software

Tier 3 Technical Support of several products simultaneously; including hardware and software RIP products

QA of application test matrix execution on software RIP product for two releases. Designed and executed test cases and logged defects. Built and maintained several test systems with full application suites Coordinated support of new products. Including design of support for new computer-to-plate product and proofing products. Maintained skill set of backup Tier 2 and 3 personnel by personally training and educating them on upcoming products. Daily use of Seibel for CRM and defect tracking with all supported products.

Education and Training

HP Quality Center training June 2009

Minnesota School of Computer Imaging January 2000

Hennepin Technical College June 1991

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