Customer Service Technical Support

Jennifer Coughlin

** ******* **** ****

Bramber, Nova Scotia

B0N 2R0

Phone# 902-***-****

Email – ******************@*******.***

HIGHLIGHTS OF QUALIFICATIONS

Over six years of administration/technical support in a customer driven environment

Experienced supervising a staff of 50

Demonstrated knowledge of Microsoft office suite & Simply Accounting

Poised and professional with both top management and support staff

Maintained schedules and fulfilled obligations within given time frames

Committed to maintaining quality and efficiency

Self-motivated, committed to learning new skills and enhancing knowledge

OCCUPATIONAL SKILLS

Administration

• Maintained accurate accounts receivable files

• Conducted all required inventory counts for month/year end

• Completed daily reporting and maintained office files

• Followed up with couriers with undeliverable freight

Customer Service

• Responded to client calls and redirected to appropriate personnel when required

• Responded to inbound customer inquiries with knowledge of products/services

• Deescalated customer complaints and followed up to ensure satisfaction

• Retained customer service base through utilization of retention skills and knowledge

• Utilized promotions to attempt to retain existing customer base

Technical Support

• Provided customer support for any programming or set up of equipment

• Troubleshooting skills with dsl and dialup with various companies

• Tier 3 technical support for cellular, pda and wireless aircards via phone or webchat

• Assisted customers in setting up client device software on computer.

EMPLOYMENT EXPERIENCE

Delivery Driver/Warehouse

King O Matic 2008-Present Dartmouth, Nova Scotia

Inbound Customer Data Support for AT&T service

Convergys 2006 - 2008 Dartmouth, Nova Scotia

Technical Support for various American Internet Providers

Advantage Communications 2005-2006 Charlottetown, PEI

Inbound Customer Service for Rogers AT&T service

Resolve Communications 2000-2004 Summerside, PEI

EDUCATION

Medical Administration - Completed 2005

Career Skills - Summerside PEI

Grade 12 - Completed 2000

Three Oaks Senior High - Summerside PEI

REFERENCES

Available Upon Request

Contact this candidate