Sales Representative Customer Service

CRAIG FORTNEY

** **** **** ********

London, Ontario N6K 2T8

519-***-**** (Home)

519-***-**** (Mobile)

******@*****.***

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EDUCATION

Fanshawe College, Jan 2012

London, Ontario

• Air Brake Endorsement

Canadian Firearms Safety Course, May 2010

London, Ontario

Canadian Restricted Firearms Safety Course, May 2010

London, Ontario

Fanshawe College, Jan. 2010 - Mar. 2010

London, Ontario

• American Sign Language

Confederation College, Sep. 1996 - May 1997

Thunder Bay, Ontario

• Dental Hygiene Diploma

Fanshawe College, Jan. 1995 - Dec. 1995

London, Ontario

• Dental Assisting Certificate

Fanshawe College, Sep.1993 - Apr. 1994

London, Ontario

• Pre-Health Science Certificate

Sacred Heart High School, Sep. 1987 - Jun. 1991

Walkerton, Ontario

• Ontario Secondary School Diploma

PROFESSIONAL EXPERIENCE Page 2

Protex Custom Mouthguards, London (Apr. 2008 - Present)

Owner/Operator

• Self-confidence when educating coaches and/or athletes on the importance of exercising caution in potentially hazardous situations in order to ensure safety to self and others

• Proven commitment when arranging and conducting successful individual and team clinics

• Build strong relationships with clients to ensure ongoing satisfaction of custom mouthguard

Dr. Pellow, London (Dec. 1997 - Present)

Dental Hygienist

• Provide efficient, quality dental treatments and communicate with patients appropriate oral hygiene techniques

• Obtain and analyze patient history in a logical way and organize patient treatment systematically

Fairmont Dental - Dr. Stewart, London (Aug. 2004 - Jan. 2006)

Dental Hygienist

• Identified and collected patient concerns and/or problems in order to efficiently implement, maintain, and manage patient care and treatment plans

• Communicated and provided patients with initial and ongoing process of care

Dr. Demarco, London (Apr. 2003 - Aug. 2004)

Dental Hygienist

• Obtained and analyzed patient history in a logical manner and organized patient treatment systematically

• Evaluated patient response to ongoing and/or finished treatment

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WORK EXPERIENCE

Dockside Clothiers - Galleria Mall, London (Oct. 1997 - Jan. 1998)

Sales Representative

• Customer Service

• Merchandising and product presentation

London District Catholic School Board, London (May 1997 - Oct. 1997)

Maintenance/Groundskeeper

• Arranged and managed work orders and maintained fleet equipment in maintenance department

• Coordinated and performed landscaping duties involving heavy equipment

WORK EXPERIENCE CONTINUED Page 3

Durrer Contracting, Mildmay (May 1994 - Dec. 1994)

Carpenter/Labourer

• Succeeded in learning and utilizing knowledge taught regarding construction of agricultural buildings

• Commitment to team and long work hours while completing framing and preparing job sites

Canadian Tire, London (Nov. 1993 - Dec. 1993)

Sales Representative

• Product merchandising

• Inventory and stock control in seasonal department

Canadian Tire, Walkerton (Sep. 1991 - May 1993)

Warehouse Management/Sales Representative

• Processed shipping and receiving and managed warehouse inventory

• Product merchandising in Hardware, Houseware and Sporting Goods departments

Ruetz Contracting, Mildmay (Jun. 1989 - Sep. 1991)

Labourer

• Developed knowledge and skills of general residential framing, job site preparation, and construction

• Strengthened team with commitment to long hours

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VOLUNTEER EXPERIENCE

Parkwood Hospital, London (Jul 2010 - Present)

• Worked as part of a volunteer team assisting veterans with daily activities

Unity Project, London (May 2009 - Present)

• Worked as part of a team to prepare meals and crash beds for community members with diverse backgrounds, cultures, and socio-economic circumstances

• Adaptable with the new client intake process, assessing and prioritizing service requirements to meet individual needs

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INTERESTS

• Member of Tri-Star Tae Kwon Do with experience in sparring and black belt self defense

• Member of Goodlife Fitness

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SUMMARY OF QUALIFICATIONS

• DZ drivers license

• First Aid & CPR Training

• WHMIS Training

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