Customer Service Manager

RESUME

Sharon Rene Johnson

Temple Hills, Maryland 20748

Home: 301-***-**** * Cell: 501-***-****

***********@***.***

OBJECTIVE:

To work for a company, large or small, that will best utilize my skills, experience and abilities to their fullest, and in so doing, become an asset to that company; aspiring toward prosperity and longevity for both the company and myself.

EXPERIENCE:

Job Title: Director of Admissions * August 2007 to December 2010

Company: National Academy of Mortuary Science (NAMS) www.DrKloss.com, Hot Springs, AR 71901

Duties: This position was mostly centered on sales and customer service. I was responsible for administering both an online and at-home course in the study of mortuary science; preparing students to enter the funeral service field as Certified Mortuary Technicians. I had to be proficient in proofreading; typing; grading papers; customer service and occasional tutoring! I also completed the course with a gpa of 4.0 and am a certified mortuary technician!

Job Title: Volunteer Coordinator Assistant * October 2004 to July 2006

Company: Garvan Woodland Gardens, Hot Springs, AR 71913

Duties: Assistant to the Visitors Services Manager through the AmeriCorps National Program under the auspices of the University of Arkansas at Fayetteville, Arkansas. Volunteer recruitment through PowerPoint presentations; created a volunteer recruitment brochure through Microsoft publisher; composed ads for area newspapers and television that emphasizes volunteer recruitment; track, log and input volunteer hours; assist in training of volunteers; help revise the volunteer information form; act as the welcome center lead during special events or peak visiting times at the gardens; provide directions to guests and members; act as a golf cart tour guide and any other duties necessary to fulfill the position.

Job Title: Customer Service Representative * December 2001 to February 2004 (Little Rock Center Closed by Corporate)

Company: Southwest Airlines, Little Rock National Airport, Little Rock, Arkansas 72203

Duties: Processed inbound calls for bookings and ticket changes, plus of course all general customer service inquiries! Also assisted with press releases; vendor contracts; public relations; assisting with community fundraising activities; company newsletter for local reservation center; communications department procurement; maintain company mission statement by delivering positively outrageous service.

Job Title: Resident Initiatives Coordinator

November 1999 to January 2001

Company: Hot Springs Housing Authority, 110 Highrise Circle, Hot Springs, AR 71901

Duties: Coordinating all activities and programming for 667 housing residents and 397 youth; grant writing, reporting and budget revisions; event planning; fundraising; media/public/community relations and public speaking; responsible for writing and receiving a grant which enabled the HSHA to allow me to create/write/produce & direct the first ever teen variety and live after school tutoring TV shows on Resort TV Cable (still running); supervised seven employees (including four teachers for after school programs)

Job Title: Co-Producer & News Anchor

March 1996 to January 2001

Company: Mid America Television Productions w/Resort TV Cable, P.O. Box 20737, Hot Springs, AR 71903

Duties: On Air Personality, co-producer; writer; editing; music direction; artistic set design and graphic design; event planning and public appearances (Miss Arkansas Pageant)

EDUCATION:

Master's Degree in Mass Communications, Southern Arkansas University at Magnolia 1992

Bachelors Degree in Mass Communications, University of California at San Diego 1989

Associates Degree in Broadcast Journalism, University of California at San Diego 1989

Professional Certificate: United Broadcast School at San Diego, California 1989

Professional Certificate: Various Computer Usages, University of Maryland Studies Annex, Okinawa Japan 1987

ADDIITONAL EXPERIENCE:

I type 66 wpm with no errors! I transcribe at 85 wpm! I am proficient in several software applications, including, but not limited to, the following: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Printshop, Web design, Moviemaker, Microsoft OneNote, etc! I have been in sales for well over 20 years; everything from Mortgage Insurance, Term Life Insurance, Pre-Need Insurance and Telemarketing. I am quite familiar with both hard and soft selling and am an excellent closer! I am a freelance writer and consultant for several area companies (including, but not limited to TruCare Medical Staffing, Little Rock, Arkansas); in complete office setup and public relations. I am a Vocal performer, songwriter and speech writer; I have been quite proficient in sales of all kinds, from insurance (term and home mortgage) to perfume on the streets, excelling at every opportunity given me. I am most certainly a go-getter and a self motivated employee!

REFERENCES:

Ms. Marla Crider, Garvan Woodland Gardens, Hot Springs, AR 501-***-****

Mr. Charles Smith, Director of Community Services, DHS, Hot Springs, AR 501-***-****

Mr. Kent Meyers, City Manager, Hot Springs, AR 501-***-****

Mr. John Selig, Board of Directors, Habitat for Humanity, Garland County, Hot Springs, AR 501-***-****

Rev. Leon Massey, Executive Director, Community Services Organization (CSO), Hot Springs, AR 501-***-****

Ms. Melinda Gassaway, Editor, Sentinel Record, Hot Springs, AR 501-***-****

Mr. Harvey Oxner, General Manager, Resort TV Cable, Hot Springs, AR 501-***-****

Mr. Ron Jones, Owner & Program Director, Allegro Entertainment, Inc., San Diego, CA 619-***-****

THANK YOU FOR YOUR CONSIDERATION!

***********@***.***

Contact this candidate