Service Training

LUCY MIKUSEK

** **** *****

Copiague NY *****

Ph: 631-***-****.

Experience

Customer Services Specialist

Burlington coat factory Massapequa, NY

Jun 2009 - Oct 2010

* Assist customers with returns, purchasing store protection plans and service packages.

* Answer telephone inquiries from customers and stores regarding the status of units and other service issues.

* Assist with new employee training including store policies, services, financing options and register operations.

Skills:

• Proven problem solving skills and strong analytical and planning skills

• Good communication skills and solid follow up skills.

• Ability to prioritize and organize work flow.

• Excellent sense details.

Computer skills:

• Microsoft Excel spreadsheets, word, Microsoft Outlook

Contact this candidate