Customer Service Manager

Leveti Tania Burr

I am looking for a long term position with room to grow. I love to learn new tasks and I believe my adaptability will be an asset to your company. I would love the opportunity to show you all

that I can do for your company.

EMPLOYMENT HISTORY

Check Into Cash, Woodland, CA 10/2008-09/2009

Assistant Manager

• Provide dynamic customer service in a time crunch and accurately handle cash, cash checks and sign up new payday advance customers and perform Western Union transactions.

• Marketing of business and products offered

• Courtesy calls and always answering a constantly ringing phone with a smile

• Happily working in whichever store assigned to on a daily basis

• Accurately filing and notating paperwork

• Bank transactions, debits and deposits

• Nightly paperwork and faxing

• Customer transfers, data entry

• Daily collection calls and mailing of late notices

• Daily open store, reset alarms, change tape in video surveillance.

Jackson Rancheria Casino Hotel Jackson, CA 12/2007-02/2008

Bingo Caller

• Provide dynamic one on one customer service in a fast paced casino environment

• Greet bus customers and answer any questions they may have.

• Public speaking, calling numbers, making announcements and paging

Cache Creek Casino Resort, Brooks, CA total time w/company 13 yrs 7 months

Cage Cashier 11/2007

• Provide dynamic one on one customer service in a fast paced casino environment

• Handled check cashing and cash advances in a timely and confidential manner

• Accurately cashed out casino chips and video slot machine tickets

• Competently handle cash and balancing every shift, use of cash and coin counters

• Daily use of computers and multiple applications

Bingo Office Assistant Manager 09/2006-10/2006

• Answered an always ringing phone with a smile on my face

• Provide dynamic one on one customer service in a fast paced casino environment

• Daily merchandise setup, sales, inventory and balance for office staff and floor clerks

• Daily Outlook, filing, faxing, photocopy, scanning, printing, typing (35 wpm) adding machine/10-key (6500 ksph), multiple gaming related computer applications

• Nightly audits, balance of vault and deposits to main bank

• Regular interdepartmental coordination and use of hand held radios

Caller 10/1998-08/2006

• Provide dynamic one on one customer service in a fast paced casino environment

• Daily start caller computers, test system, pregame setup & test

• Daily admission line set-up, troubleshoot computers and credit card machines

• Daily upload of game program to portable electronic bingo machine

• Daily admissions sales, cash handling, sale of merchandise and balancing

• Daily call numbers, verify bingos, record number of bingos, keep track of winners and determine pay out.

• Nightly reports, shutdown of computers, collection and return and count of portable electronic bingo machines.

• Nightly ensure that all customer who rode buses find their bus and are away safely

• Nightly determine jackpots, update running totals, email and print copies of jackpot lists and record bingo information for automated hotline accessible to the public.

• Weekly office supply restock (paper, toner, paper bracelets, pens, sharpies and bingo balls)

Lightning Bingo 04/1993-11/1998

• Provide dynamic one on one customer service in a fast paced casino environment

• Daily pregame setup & check, call #’s, 60 second games,3 hours call set

• Keeping track of winner/s, verify bingos

• Handle cash, casino chips and change

• Floor sales of bingo products

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