Abdallah H. Atyeh

Maidan Hawally - KUWAIT Mobile: +965-****-****; +965-****-**** (Kuwait)

E-mail: owctnf@r.postjobfree.com Other : +961********; +961-******* (Lebanon)

Nationality: Lebanese Marital Status: Single

Year of Birth: 1983

OBJECTIVE

Looking forward to working in a well-recognized and reputable firm whose line of business is mainly focused on the telecommunication or information technology, which will underpin my abilities and broaden my experience. I would also be more than interested to work in a promising atmosphere where cooperation and mutual benefits are achieved among team members.

DESIGNATIONS & PROFESSIONAL CERTIFICATES

PMP Candidate 2010- Still

Project Management Institute

CCNA Certified 2009- 2010

Cisco Academy

Communication Workshop Certified 2009-2010

Compass Academy

Customer Care Certified 2009-2010

ITS Academy

EDUCATION

Certificate in Telecom Billing Engineering 2009- 2009 ITS Academy, Egypt

Bachelor in Communication Engineering 2007-2009 Lebanese International University, Lebanon

Diploma in Telecommunication Engineering 2002- 2007 Public University of Florence, Italy

Italian Language Certification- Top in Country 2001-2002 Italian Institute of Culture, Lebanon

Lebanese Baccalaureate [Exp. Science] 2000-2001 Saida Secondary School

WORK EXPERIENCE

International Turnkey Systems Company (ITS)

Sep. 2009- Still Telecommunication Systems Department

Job Profile

- Providing applications support and guidance which may include service packs, upgrades and infrastructure.

- Maintaining appropriate levels of technical and procedural documentation.

- Understand the risks and opportunities that come with today's systems and applications.

- Working in partnership with other department as required ensuring correct exchange of knowledge and successful transition of developments into production.

- Conducting platform monitoring and performance tuning.

- Taking responsibility for capacity management and platform scaling.

- Working with project teams to investigate complex issues, identify and implement solutions to re-occurring problems.

- Sharing / spreading knowledge throughout the Support Team and relevant areas, from development through to support.

- Managing Credit Control Area, control the subscriber status, limits, and applying all customer requests in our setup.

- Managing, Identifying and solving Telecom Billing System problems.

- Periodical Reports concerning all processes, problems and their solutions.

- Using Unix Environment, PL/SQL Commands and TABS Products in order to control our subscribers and their limits and status.

- Managing Roaming area and monitoring the whole Roaming processes and Logs. In addition to the daily monitoring of, HUR reports, correction of rejected files from EDCH, setting up new operators.

- Managing Provisioning, RBT Prov., RBT Renewal and control all logs and files received and generated on daily basis and communicate NSN for confirmation checking.

- Managing Pre-Billing activities, adjustment & settlement on monthly basis.

- Managing other services like Blackberry to check that all requests are submitted successfully.

- Providing daily, weekly and monthly reports regarding all updates and cases.

- Understanding of software testing tools and methodologies.

- Travelling around Zain sites in Middle East, Arab Countries and Africa.

- Customer support oriented problem identification and solving.

Amana Insurance Company

Aug. 2007- Aug.2009 Information Technology Department

Job Profile

- Defining, developing, configuring and supporting all computer applications

- Overseeing implementation, support and inventory control of applications

- Developing and implementing the most efficient and cost-effective solutions

- Evaluating system specifications for business requirements

- Developing and preparing computer solutions

- Working closely with management to prioritize business goals and information needs.

University of Florence-Italy

2002- 2007 Technical Analysis Department

Job Profile

- Supporting computer problems and identify and testing software problems.

- Managing and supporting networking problems and resolve problems of connectivity.

- Installing/de-installing of computer software.

Private Tutor – Italy

2002- 2007

Job Profile

- Microsoft Office,

- Mathematics

- Italian Language

ACCOMPLISHMENTS

2009 : A research Project in Wireless Control System via PC

Lebanese International University- Lebanon

INTERNATIONAL EXPOSURES

I have had the opportunity to interact and work with colleagues from various countries.

I have made good international relationships in different countries in the Middle East.

COURSES

June 2008 : JAVA Programming Language

Public University of Florence, Italy

Feb 2007 : Assembly Programming Language

Public University of Florence, Italy

June 2006 : C++ Programming Language

Public University of Florence, Italy

June 2005 : PSpice & MultiSIM Designer

Public University of Florence, Italy

June 2004 : C Programming Language

Public University of Florence, Italy

ASSETS AND ABILITIES

Experience of a range of word processing, spreadsheet, database and statistical computer packages.

Good communication, organisational, interpersonal, time and project management skills.

Excellent group presentational skills; have had the opportunity to make presentations to a large and multinational audience.

Analytical, logical and determined approach to problem solving.

Proven ability to work independently to deadlines, under pressure and in a team as appropriate.

Quick learner to grab new technologies and technical skills

LANGUAGES

Italian, English & Arabic- Fluent

HOBBIES

Reading, Travelling, Community works & Swimming.

REFERENCES

To be furnished upon request.

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