Robert Douglas

*** ******* **

West Memphis, Arkansas 72301

870-***-****

ow1knc@r.postjobfree.com

Objective: To secure a position in the Computer Technology field that allows me to utilize and enhance my computer skills to the fullest extent whereby contributing significantly to my employer’s operation.

Skills: Operating Systems: Windows 2000 XP Microsoft Vista

Applications: All Microsoft Office Suites, Remedy Client

Power quest Drive Image Acronis Dameware

Experience: Emerging Health Information Technology Yonkers, NY

Senior Systems Programmer September 2000 to August 2010

Provided supported 1400 workstations.

Deploy workstation throughout the organization

Troubleshoot Pc related hardware and application issues.

Used Dameware and Zen works to remotely resolve user application and network issues.

Configure and troubleshoot network printers.

Maintain and update device inventory using Remedy.

Provided documentation detailing all helpdesk tickets

Corporate Computer Solutions Harrison, NY

Consultant Dec 1998 to Sept 2000

Imaged computers for Montefiore Medical Center.

Troubleshoot and maintained Network printers.

Troubleshoot and provided solution for any application related issues.

Configured and deployed workstations in a domain environment.

Education: The Business College of Westchester Associate Degree

Computer Systems for Business Applications

Berkeley College Certificate

MSCE

References: Available upon request

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