Customer Service Sales

Jacqulyne Jones

*** ******* ***.

Waterloo, Iowa 50703

(H) 319-***-****

(C) 319-***-****

*.*********@*****.***

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SUMMARY OBJECTIVE:

Results-driven Customer Services Representative with proven ability to establish rapport with clients and have 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.

SKILLS/QUALIFICATIONS:

Strong organizational skills Data entry

Computer proficiency Data collection

Spreadsheets Creative problem solver

Typing Listening skills

Coordination Excellent communication skills

Energetic work attitude MS Windows proficient

Telephone inquiries Creative problem solver

Store maintenance Fast learner

10-Key Large cash/check deposits

Cash management Multi-Task Management

Customer Service Telephone Skills

Multi-line phone usage Credit card processing

EXPERIENCE:

08/2010-05/2011 Super Target Store Waterloo, IA

Cashier

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

• Computed accurate sales prices for purchase transactions.

• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

• Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

10/2009-08/2010 Lowe's Home Improvement Waterloo, IA

Cashier Associate

• Operated cash register

• Maintained clean areas

• Bagged merchandise

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

• Maintained cleanliness and presentation of stock room and production floor.

04/2008-09/2008 Tyson Foods, Inc Waterloo, IA

Production/Utility Worker

• Prepared meat produces for shipment

• Boxed meat properly

• Handles utility knives

• Maintained cleanliness area

• Worked on assembly line

• Handled numerous of Produce

04/2007-02/2008 Wal-Mart Waterloo, IA

Cashier

• Operated cash register

• Bagged merchandise

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Answered questions regarding store and products, while maintaining knowledge of current

sales and store promotions.

04/2006-02/2007 CBE Group Waterloo, IA

Collector

• Handled multi-lines

• Maintained clean area

• Set up payment arrangement

• Worked on daily tasks

• Kept a positive attitude

• Used computer skills

• Followed up with customers on their debts

11/2004-04/2006 Menards Waterloo, IA

Cashier Associate

• Gave all guests prompt and courteous service

• Completed daily cash log at the beginning and ending of a shift.

• Ensured total customer satisfaction

• Accurately rang up customer sales by itemizing merchandise purchased by customers to determine bill.

• Answered customer's questions concerning location and price of merchandise

08/2004-11/2004 Wishbone Inc.

Cashier/Waitress Waterloo, IA

• Taken orders from patrons for food or beverages

• Informed customers of daily specials

• Cleaned tables or counters after patrons have finished dining

• Prepared hot, cold, and mixed drinks for patrons

• Filled salt, pepper, sugar, cream, condiment, and napkin containers

• Escorted customers to their tables

• Responsible for cash, checks and credit cards transactions

EDUCATION:

2003 Columbus High School Columbus, MS

•Diploma

2010 Kaplan University Cedar Falls, IA

•Information Technology

Reference available upon request

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