Operations Manager
Resume:
Julie Riddle
Elsberry, Mo. *****
***********@*****.***
Objective
To continue to use my experience and skills in the management of goods and services and to grow with a company as well as increase both internal and external customer satisfaction and create opportunities for advancement.
Skills
• Effective problem solving skills.
• Excellent organizational skills with attention to detail.
• Self motivated individual with substantial managerial experience.
• Ability to prioritize and multi-task.
Experience
Dorel Juvenile Group (Cosco Home and Office), Wright City, Mo. 63390 (04-06 to Present)
Operations Manager
• Started the Wright City distribution center for Cosco Home and Office and the home healthcare line of Dorel Juvenile Group.
• Budgeted, profit and loss, and forecasting for the Wright City distribution center.
• Managed the daily operations of a 197,000 sq. ft. facility and a 60,000 sq. ft., 3rd party logistics and $7.9M worth of inventory.
• Implemented all training, safety, inventory and company procedures and policies.
• With safety a number one priority there have been no lost time injuries or accidents.
• Hands on managerial style, learned all facets of the facility.
• Provided truck load, less than truckload, FedEx, DHL and UPS ground shipments throughout the US, Mexico, and Canada.
• Excellent customer service, both internal and external.
• Managed, staffed, trained, mentored, counseled, coached, and led a team of eighteen people.
The Home Depot Supply (Formerly Maintenance Warehouse), Earth City, Mo. 63045 (03-97 to 01-06)
Distribution Center Manager
• Managed the daily operations of a high volume pick and pack national hardware distribution center, profit and loss, fiscal budget and forecasting.
• Developed and supervised forty five associates in a distribution center of 80,000 sq. ft., plus 3rd party logistics with yearly sales of over $35M to ensure customer satisfaction and company goals were met.
• Implemented audit programs for warehouse functions to ensure improved quality throughout the distribution center.
• Provided next day delivery for Kansas City, Memphis, Indianapolis and Louisville areas and next day and same day delivery for Metro St. Louis area.
• Managed over 14,000 SKU's with radio frequency (RF) equipment.
• Built and retained relationships with the corporate office and sales to increase customer satisfaction in all key development areas.
• Conducted 90 day, semi-annual and annual reviews for direct subordinates.
• Led daily staff meetings to provide a teambuilding and customer focused environment.
Supervalu Holding (Formerly Wetterau Foods), Hazelwood, Mo. 63043 (04-88 to 01-97)
Chief Shop Steward-Order Filler
• Responsible for conflict resolution between associates and management.
• Re-negotiated new contracts and assisted with scheduling for new bids.
• Shipped and received all tobacco products.
• Implemented cycle counting programs and other forms of inventory control.
• Optimized for proper slotting.
• Trained new associates.
Apparel Receiving Supervisor, St. Charles, Mo (1985-1988)
Proofreader, St. Charles, Mo (1984-1985)
File-Mail Clerk, St. Louis, Mo (1983-1984)
Education
Francis Howell Senior High School-Diploma
Continuing education at St. Charles Community College for Business Management Degree
***References Available Upon Request
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