Customer Service High School

Jerrica L. Johnson

301-***-**** Laurel, MD ****7-3316 *.********@*****.***

JOB OBJECTIVE:

Seeking a position in a work environment where I can have on the job training and have the opportunity to demonstrate my acquired specialized skills as well develop new skills that supports the organization’s mission.

EDUCATION:

Shaw University, Raleigh, NC

Major: Athletic Training-- Bachelor of Science May 7, 2011

Cumulative GPA 2.8, Term GPA 3.26

Relative Course Work: Supervised Experience in Athletic Training I-IV,

Prevention and Care of Athletic Injuries, Therapeutic Modalities, Therapeutic Exercise, Exercise Science, Kinesiology, Kinesiotherapy, Medical Terminology, Clinical Evaluation of Athletic Injuries, Pharmacology

INTERNSHIPS:

Cary Orthopedics

Cary, NC

• Observe physicians and licensed therapist provide care to patients

• Developing skills necessary to work in a clinical setting (job shadowing)

• Assist patients with exercise programs and set up patients prior to program

St Mary’s School

Raleigh, NC

• Report to the school’s Head Athletic Trainer for duties

• Work directly with Lacrosse Team assisting with strengthening, stretching and warming up properly

• Assist with practice sessions and games

• Discuss injury prevention

Shaw University Football Team

Raleigh, NC

• Work under the direction of the Head Athletic Trainer for contact and non contact sports

• Help prevent and rehabilitate injuries with proper exercise protocol prior to practice and games.

• Perform evaluations and special assessment tests of injuries, exercise plans and providing immediate treatment.

• Attended sporting events assisted staff with game preparations, field safety, water, equipment and medical supplies (first aid).

• Applied tape, bandages and braces as needed.

• Provide treatment using therapeutic modalities such as Electrical Stimulation, ice and heat packs, and Ultrasound.

EMPLOYMENT:

Food & Drug Administration

Silver Spring, MD

5/11 to Present

Customer Liaison Assistant for Facilities and Building Management

• Respond to customer services received from our Employee Resources and Information Center (ERIC) on building related matters.

• Acts as a focal point for customer problems, questions or concerns.

• Coordinate with the proper company personnel to provide timely and accurate answers for the customers.

Food & Drug Administration

Silver Spring, MD

5/08- 3/11

Health and Wellness Intern Specialist (Fitness Center)

• Provided customer service and general information about the Fitness Center facility to prospective members.

• Conducted tours and orientations.

• Assisted with exercise prescriptions, fitness assessments and exercise training.

• Maintained and updated customer database, established customer files.

• Maintained and updated the bulletin board on fitness, nutrition and injuries

AWARDS/CERTIFICATES:

• Maryland State Dental Association Certificate for Dental Assisting (February 24, 2012)

• First Generation College Bound Certificate of Achievement (June 15, 2011)

• Certificate of Recognition by the Executive of the state of Maryland (June 15, 2011)

• Basic Plus CPR and AED for adults Certification - Medic First Aid (August 31, 2011)

SKILLS:

• Strong verbal and written communication

• Providing customer service

• Administrative and clerical

• Computer Software: Microsoft Word, Excel and Power point

Experience:

1200 clinical hours completed as a student Athletic Trainer under supervision for an orthopedic clinic and various sites. Clinical experience includes taking patient histories, injury reports, performing evaluations, providing instruction on exercise prescriptions, therapeutic rehabilitation and patient education. Providing assistance on a collegiate and high school level for games and practices by preventing, treating, evaluating, and rehabilitating sports related injuries.

Contact this candidate