Training Professional

JEROME S. TORRES

** ****** ******* **. **** Las Piñas City, 1740

Manila Philippines

+(2) 63-916*******, +(2-63-873****

*************@*****.***

TOTAL QUALITY TRAINING AND DEVELOPMENT PROFESSIONAL

Highly organized and people-oriented training and development specialist with expertise in delivering quality training programs in different learning formats. Demonstrated exceptional skill in designing and conducting training modules to effectively meet operational needs. Adept in facilitating over-all training support within time and budget constraints. Proficient in MS Office Applications, strong sales background, proverbial in coaching and counseling.

SM INVESTMENTS CORPORATION

January 2010 – Present

TRAINING OFFICER

• provides total training support for the workforce and its subsidiaries

• conducts orientation and customized training programs for employee development

• evaluates efficacy of trainings conducted as well as maintaining a database of reports

• coordinates with external training providers to maximize training support for the company’s various departments

• introduced the on-the-job training system; sourcing and screening of interns for the company’s internship program

• prepares the necessary documentation such as budget requests, invitations, room reservations and all logistical requirements from pre to post training.

INSULAR LIFE ASSURANCE COMPANY LTD.

October 2007 – December 2009:

TRAINING SPECIALIST

• plans, organizes, and directs a wide range of training activities.

• facilitates the development of client centered sales consultants through simulation and workshops designed to instill effective customer service

• helps sales agents, consultants and agency leaders maintain and improve their job skills, and possibly prepare for jobs requiring greater skills set

• may set up individualized training plans to strengthen an employee's existing skills or teach new ones

• evaluates the effectiveness of the training programs

• develops new training modules and revised existing programs

SUNLIFE FINANCIAL PLANS INC.

August 2006 – September 2007

TRAINER

• researched, wrote, and created new training materials

• developed, analyzed and evaluated training requirements

• facilitates the development of client centered sales consultants through simulation and workshops designed to instill effective customer service

• designed and revised new and existing training modules

SCIENCE & TECHNOLOGY INSTITUTE

May 2005 – June 2006

HR GUIDANCE ASSOCIATE

ABS CBN BROADCASTING COMPANY

July 2004 – December 2004

TRAINING ASSISTANT

E-TELECARE GLOBAL SOLUTIONS

October 2003

CUSTOMER SERVICE ASSOCIATE

Knowledgeable on:

• The principles, training methods, and techniques used in adult education.

• Group dynamics and human behavior.

• Solving problems related to conflicts in the workplace; issues on interpersonal relations.

• Utilizing technology to simplify work processes; proficient in MS office and other applications.

Has the ability to:

• Plan, organize, and coordinate the execution of training programs.

• Communicate orally with employees, department employees, and the general public in face-to-face one-on-one settings, in group settings, or using a telephone.

• Instruct others in a classroom setting.

• Work cooperatively with agents and sales consultants, rank and file employees and sales executives

• Remain in a standing position for extended periods of time when instructing classes.

• Use graphic instruction such as drawings, layouts, or other visual aids.

PRIMARY COMPETENCIES

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives.

• Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status.

• Coordinate recruitment and placement of training program participants.

• Design, plan, organize and direct orientation and training for employees.

• Develop alternative training methods if expected improvements are not seen.

• Devise programs to develop executive potential among employees in lower-level positions.

• Evaluate training materials prepared by instructors, such as outlines, text, and handouts.

• Keep up with developments in area of expertise by reading current journals, books and magazine articles.

• Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.

• Monitor, evaluate and record training activities and program effectiveness.

• Negotiate contracts with clients, including desired training outcomes, fees and expenses.

• Offer specific training programs to help employees maintain or improve job skills.

• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.

• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.

• Schedule classes based on availability of classrooms, equipment, and instructors.

• Select and assign instructors to conduct training.

• Supervise instructors, evaluate instructor performance, and refer instructors to classes for skill development.

EDUCATIONAL BACKGROUND:

Graduate – Bachelor of Arts Major in Psychology minor in Computer Application

De La Salle University – Dasmariñas, 2003

PERSONAL INFORMATION

Birth date: March 3, 1982

Height: 5’8”

Weight: 150 lbs.

Civil Status: Single

Contact this candidate