IT Operations Manager

Robert (Bob) Fobian 636-***-****

Visit me at http://www.BobsPlanet.net, or email me at ***@**********.***

Professional Summary

• Over 20 years of information technology experience, serving in various leadership roles ranging from first line service desk through escalations and technical staff management.

• ITIL Certified manager with the proven ability to guide a team through dedication and leadership.

• Ability to work alone with little to no supervision given complex tasks to complete. Often given responsibility for developing a project for which no prior experience had been obtained.

Professional History

• Leadership of diverse teams of systems administrators, engineers, developers, and support personnel, including work and process scheduling, as well as career development.

• Service desk management of 1st level and escalation technical teams supporting multi-platform technologies from small site operations to large corporate enterprise architectures.

• Hands-on technical leadership, including system troubleshooting, escalation management, and incident/problem management utilizing ticketing systems and trend analysis.

• Security management and analysis including network traffic statistics and forensic research to determine cause of failure or network intrusion origin, including implementation of security measures using various SNMP monitoring systems (HP OpenView, DameWare, Formula)

• Disaster recovery planning including identification of the scope and boundaries of business continuity plans, and implementation of various software and infrastructure components.

• Systems and network management under Windows, Unix(Solaris), Linux, and VMS.

• Enterprise-wide Microsoft Exchange server administration under Windows Server 2003, to include the administration of onsite servers as well as 40 offsite exchange servers

• Broad knowledge across a variety of IT disciplines; datacenter management, network operations, server operations, desktop support and telecommunications support.

• Advanced LAN/WAN administration experience, including dial-up, PPP, TCP/IP, Frame Relay, PPTP, VPN, SNMP, POP3, RAS/SAS, and network testing and analysis.

Professional Experience

Oct. 2006-Present Thomson Reuters

St. Louis, MO

IS OPERATIONS MANAGER

• Systems operations support management of a large team responsible for over 4500 servers, including systems monitoring, troubleshooting, and support of an ITIL-based structure for incident and problem management.

• Staff management of a large and diverse department of systems administrators, developers and engineers spanning several platforms and environments, providing 24/7 support across three shifts, and multiple locations worldwide.

• Infrastructure administration including datacenter and desktop support operations, utilizing combined internal resources as well as external vendors.

• Operations management supporting a network designed to guarantee the delivery of data through resilient failover systems, capable of avoiding downtime during a system or network failure seamlessly to the customer.

• Project management in turnkey operations from implementation through support and administration of ongoing process-oriented quality assurance.

• Systems security management and team leadership for a group responsible for guaranteeing the integrity of data and the security of the networks that provide service to a global infrastructure.

• Systems administration across a variety of IT disciplines; network operations, server operations, desktop support and telecommunications support.

• Capacity planning for new infrastructures and networks, including disaster recovery implementation across two datacenters.

Robert (Bob) Fobian 636-***-****

Jan. 2001-Oct. 2006 TSi Engineering, Inc.

St. Louis, MO

INFORMATION SYSTEMS MANAGER

• Management of IT department, including training of employees and support staff, as well as performance reviews. Project management and supervision for various design and software implementations and change controlled processes.

• Departmental budget development and management, including capacity and distribution management, and purchasing of all equipment supporting IT infrastructure, and disaster recovery planning and support.

• Network design and system integration/installation on an Active Directory Windows 2003 server-based network. Installation of several servers performing a range of functions from Primary Domain Controller, to voicemail system management. SQL, Bentley LM, and Advantage server administration.

• Development and maintenance of information security infrastructure including firewall, software network/systems analysis, and security reporting software.

• Design and implementation of two external business network solutions, including servers, workstations, routers, switches and cabling.

• Provision of advanced server/LAN/WAN administration under Windows and Unix, including DNS, DHCP, Exchange server management, ICS Firewall.

• Remote installation and management using RAS and VPN, as well as remote installation and distribution of software using Tivoli, RIS, and VNC applications.

Sep. 2003-Oct. 2006 Perot Systems (Working for the U.S. Coast Guard)

Secret Clearance St. Louis, MO

SENIOR NETWORK ENGINEER

• Project management and team development for a team of 7 engineers and interns maintaining a network of over 6000 users.

• Network systems / server administration (Active Directory under Windows Server 2003) for 22 state AOR (area of responsibility), including 3rd level support for Regional Managers, and remote server administration.

• Advanced troubleshooting of network security risks, including forensic analysis and packet sniffer technology for the detection and prevention of intrusion into a network that contains national security sensitive information.

• Service desk support and network administration for a massive 22-state deployment of over 60 servers and thousands of individual workstations operating under Active Directory, employing the highest security protocols.

• 3rd tier support for LAN/WAN area including remote administration using DameWare, Timbuktu Pro, and Remote Desktop Services, serving as the last line of support for a network of thousands of users, providing technical assistance to regional system managers, and 2nd level support technicians.

2000-2001 BJC Health System

St. Louis, MO

SENIOR SUPPORT ANALYST, INFORMATION SYSTEMS

• Responsible for maintaining a network of thousands of PCs and peripheral equipment for users across a vast network in the St. Louis Metropolitan area. Region includes all medical group personnel and offices.

• Operation at a 3rd level support capacity to all the analysts, providing training, networking, systems and advanced server support across various platforms.

• Project and staff management leading a team of support engineers.

• Support of Windows and Unix based network and Novell infrastructure, including securities administration and system/device implementation.

• Information Security administration and management under various operating platforms, ensuring vital data quality to thousands of users.

Robert (Bob) Fobian 636-***-****

Education / Certification

MCSE Microsoft Certified Systems Engineer(2K), ITIL Certification for Structured IT Management, MCSA Microsoft Certified Systems Administrator(2K), CompTIA A+ Certified Computer Technician, CompTIA Network+ Certified, IBM Certified laptop, desktop and server. Current Secret Clearance Feb. 04

New Mexico State University (NMSU-A) ’85-‘86

Meremec Community College, ’97-‘98

Computer science and management, information systems.

Military

Served in the United States Air Force from 1985-1989, stationed at Holloman AFB, NM

Support Systems Administration responsibilities while assigned to the Aircraft Maintenance Squadron.

Honorable Discharge, Mar. 1989.

Professional references available on request.

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