Customer Service Representative
Resume:
Martha Jeanette Cooper
Houston, TX 77016
******************@*****.***
Customer Service Representative
Providing Exceptional Service ... Building Loyal Relationships ... Solving
Problems...
o Dynamic customer service professional experienced in call center and
educating and trained new representatives, support analyst, and
administrative lead.
o Excel in listening to customer needs, articulating product benefits and
creating solutions that provide value to the customer.
o Proficient in Microsoft word and excel.
o Build and maintain enduring customer relationships to generate repeat
business.
o Experienced in Medical Records and Medical Terminology
o Knowledge of Eob's, Cpt, Icd9 codes Hcfa, UB92, Hcps, Drgs
Experience
ACS A XEROX Co, Houston, TX (Business Processing Outsourcing) in hospital
setting.
Patient Support Analyst/ Receptionist, 10/2001 to 09/2011
o Responsible for maintaining a high level of professionalism and protocol
while assisting clients with daily business and professional tasks.
o Listen attentively to caller needs to ensure a positive customer
experience.
o Greet clients and visitors, administer employee test to applicants.
o Sending and filtering e-mails, distribution of mail, ordered and kept
inventory of office supplies.
o Strive for quick complaint resolution; commended by supervisor for the
ability to resolve problems on the first call and avoid escalation of
issues.
o Excel within a service-oriented company, demonstrating a talent for
communicating effectively with customers from diverse backgrounds.
United Behavioral Health, San Francisco, CA (Call Center providing service
to providers and members.)
Customer Service Representative, 02/1999 to 6/2001
o Responded to high volume calls from providers and members to resolve
claim issues.
o Educated callers on claim processing procedures, reviewed benefits on
accounts.
o Recommended solutions within customer budgets and proactively followed up
with all leads.
o Obtained authorizations for precertification for members
o Resolved patient/customer complaints by identifying problems and
coordinating corrective action.
Education
Balboa High School, San
Francisco, CA/ Diploma 6/70
Seminars
Completed
Number Skills Course/Creating Win/Win Relationships/The Customer Is
Always Right
Contact this candidate