Customer Service Sales

Diana H. Berman

** ********* ****, #**

Chestnut Hill, MA 02467

(617) 323- 1211

************@*****.***

Summary

Motivated Account Executive with proven ability to promote revenue growth and maintain lasting customer relationships

Top 3 in sales out of call center of 27 (Network 1 Financial)

Strong ethical foundation combined with passion for sales and assumptive closing

Maintained high quality rating of 98% (Eight years tenure at MCI/Worldcom Telecommunications, Inc)

Excels at coordinating deadlines to clients in time-sensitive circumstances

Thrives in fast pace environment within team spirited organization

Highly successful at up selling and customizing product lines to fit customers needs

Excellent liaison skills, with a dedication to customer service satisfaction

Flexible and efficient in problem solving with a strong ability to multitask numerous office functions

Dedication to company compliance, policies and procedures

Effectively works independently with little supervision

Work Experience

Account Executive First Data Merchant Services, Corp Atlanta, GA 2006-2008

• Managed B2B partnerships in an incoming call capacity by selling retail and wholesale debit and credit merchant services (Sam’s Club Merchant Services, Partnership)

• Exercised commitment of product knowledge including functionality and benefits of stand-alone, POS, wireless and virtual terminals, API shopping-cart gateways, ATM’s, POS inventory control systems, restaurant systems, Tele-check, Gift cards, Payroll services, QSR (Quick-serve Restaurant), and Advance Me, Inc funds products

• Diligent with administrative duties such as email, voice mail, faxing, filling, call backs, data entry, customer service and sales support on a minimum of 100 contacts per day.

• Maintained and updated filing system with client paperwork, statements, proposals and contractual requirements on a daily basis

Sr. Account Executive Randstad, Inc at Chase/Paymentech Solutions, Inc Atlanta, GA 2005-2006

• Aggressively executed completion of underwriting process in Channel Sales department for over 15 different alliances. (Select proprietary relationships JP Morgan Chase banking, BJ’s Wholesale, Peachtree Accounting software and QSR Burger King)

• Experienced at developing turnaround strategies to drive solutions and overcome challenges

• Highly adaptable, able to sift information quickly and translate into concrete customer requirements to up-sell or proceed with contractual fulfillment

• Prioritized business demands, frequently developing, formatting, updating and distributing Excel, PowerPoint and Word presentations providing support to merchants and sales team

Owner/ Artist/ Instructor Cards by Diana & Bling on a String Atlanta, GA & Boston, MA 1998-Present

• Design artistic handmade wearable art

• Effectively identified marketing trends to impact clients retail establishments

• Purchased all essential inventory with outside vendors servicing Wholesale/Retail supplies

• Managed P&L, ROI, marketing materials, invoices, statements and monthly expense reports

Diana H. Berman 617-***-**** Page 2

Sr. Account Manager Network 1 Financial – A Verus Company Roswell, GA 2001-2003

• Mastered selling ability on out-bound calling to Corporate Associations. (NAPA Auto Parts stores, NAPA Auto Repair, AT&T and NFIB)

• Demonstrated superior listening skills while interfacing with staff, management, clients and vendors of all levels

• Designed and implemented sales work sheet to reduce redundancy and streamline documentation collection process to improve daily operations

• Responsible for photocopying, faxing, FedEx and mailing appropriate requested materials

Account Executive Altama Footwear-Altama Delta, Corp. Roswell, GA 2000-2001

• Maintained ten state territories of existing customers

• Up sold by 38% of previous year and increased new customer base by 43%

• Achieved large accounts by qualifying State and Federal contracts

• Effectively established as point of contact for client support and customer service

Sr. Sales Associate MCI Telecommunications, Inc-MCI/Worldcom, Inc Boston, MA & Atlanta, GA 1992-2000

• Sold commercial products via telephone sales

• Maintained and “Up Sold” existing accounts to reduce churn and impact retention

• Averaged 180% to sales plan. (Equivalent to 205 sales every two weeks)

• Instructed sales teams and new hires on bill analysis and sales strategies

Selected Accomplishments

• Received multiple recognitions for high sales performance

(Presidents club, Account Manger of the month & Club 25)

• Initiated new alliance through Association and networking groups for exclusive monthly referral program

(Atlanta Media Association through FDMS)

• Awarded for top 10% in Mentor program

(Out of 300 Representatives Nationally-MCI Telecommunications, Inc. MCI/Worldcom, Inc)

Skills

Expert knowledge of:

Act, ActPAC, Goldmine, Sales-net, Lotus Notes, Novell, e-Fax applications, Adobe 9.0,

Adobe Photo Shop, MS Office suite including Outlook, Word, Power Point and Excel

Education

Continuing Education-GSU

The Act Group- Computer skills certificate

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