Customer Service Engineer

*** ****** ***.

Sparks NV. ***** 775-***-**** Home

775-***-**** Mobile

oqy16g@r.postjobfree.com

John D Church

Objective To help contribute to and maintain an expanding information technology and networking field.

Experience 5-1999 to 11-2008 Career College of Northern Nevada Reno Nevada

Network and Building Maintenance department lead.

• Repair, maintain, and install personal computers, printers, overhead projection units. Install and maintain operating system, applications and network WAN & LAN connections in a server 2000-2003 environment. Proctored CompTia certification testing. Installed and maintained VHS, CCTV surveillance system.

• Maintain building interior, light construction, electrical, and plumbing. Heavy cleaning.

• Order and control departmental supplies.

09-1997 to 11-2001 Excel Telecommunication Reno Nevada

Customer service specialist

• General account information and explanation of billing.

• Explore account for billing errors and issued credit on customer behalf.

• Installation of new accounts for residential and small business.

1991 to 1997 Spiegel catalog order center Reno Nevada

Catalog Order fulfillment

• Assist customer with catalog orders, size, shape, color, and factory specification for products.

• Selected for training in new product roll out and changes in order center procedures.

• Advanced to mail room, catalog distribution procedural manual updates and light building maintenance.

Education 1990 to 1992 Reno Business College Reno Nevada

• AOA: Business Administration and Accounting.

• Graduated 3.24

• 2004 to 2006 Career College of Northern Nevada Reno Nevada

• AOS: Information Technology and Net work Administration.

• Graduation Pending

Awards Recognition Award 2005: for dedication and hard work.

Helping Hands Award 2006: for positive support of student body

Improvement Award 2007: for learning to maintain the student and administration networks.

References Jerry A Morehouse: IT/Electronic department Manger Career College of Northern Nevada.

Cell Phone 775-***-****

Luke Hysel: Chief Engineer Assistant KREN Chanel 27

Cell Phone 775-***-****

Tammy Hawkins: Data Base Manger Career College of Northern Nevada

Cell Phone 775-***-****

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