Customer Service Manager

LaToyia Joyner

**** ******** ***** ******** ** **043 *************@*******.*** 856-***-****

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OBJECTIVE

Seeking an opportunity in this position where I can apply my knowledge and experience of customer service and patient care management.

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EDUCATION

2011 Camden County College Cherry hill, NJ

Certification Degrees: Medical Office Administration, Billing and Coding Specialist, Medisoft

2007 Camden County College Blackwood, NJ

Associates Degree: Business Administration

2004 Eastern Regional High School Voorhees, NJ

Diploma: College Prep

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SUMMARY OF QUALIFICATIONS

• Proficient in Medical terminology

• Comprehensive knowledge of Current Procedural Terminology (CPT), International Classification of Diseases Clinical Modification (ICD-9-CM), (ICD-10), Healthcare Common Procedure Coding System (HCPCS)

• Extensive knowledge of the laws and regulations governing medical record coding and documentation in compliance with HIPAA

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills, providing quality service over the telephone, via electronic (email/web) from various levels within the organization and various geographic locations

• Maintain the highest level of integrity and professionalism in completing all responsibilities and duties

• Comprehensive knowledge of PC hardware, network and server hardware, operating systems and application software

• Review records for completeness, accuracy, and compliance with regulations

• Problem solving and analytical skills, strong documentation skills

• Ability to absorb and retain information quickly

WORK EXPERIENCE

Sweet Treasures From Derrick Voorhees, NJ

2010-Present Executive Assistant

• Analyzing Financial and Operational data received from various companies, and assisting the Chairman in such other corporate tasks assign

• Prepare a variety of high quality, written agreements, memos, letters, and other documents

• Arrange for meetings and conferences, including preparing agendas and minutes for same and making the necessary business travel arrangements

• Manage, plan and organize daily calendar, including posting same, as appropriate on company calendar

Comcast Cable Communications Voorhees, NJ

2008-2010 Customer Account Executive

• Retained to conduct business development, account management, and client relations

• Consistently met/exceeded sale quotas

• Assisted with staff training

• Handled a heavy volume of inbound calls

• Performed technical support via phone and web

• Understands the principles of excellence in customer service

Interpersonal Leadership

Customer orientation and dedication a must

means, or at the client’s work location

proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment

Experience working in a team-oriented, collaborative environment.

Knowledge 2 years desktop and server support

Familiarity of business and office software applications

Prior Help Desk or Call Center knowledge desirable

Knowledge of water company business

Professional Recovery Services Voorhees, NJ

2007-2008 Senior Claims Adjuster

• Steadily surpassed collection quotas

• Handled a substantial amount of inbound and outbound calls

• Coordinated staff training

Telepoint Communications Somerdale, NJ

2007-2007 Customer Service Representative

• Synchronized staff training

• Controlled a significant amount of outbound calls

• Enlightening customers of numerous new products

• Progressively met product quotas

Lane Bryant Voorhees, NJ

2005-2007 Assistant Manager

• Coordinating with all the departments that come under the guidance of the manager

• Taking over the daily tasks if the manager is absent due to some reason

• Compiling of all the reports that have to be checked on a daily basis

• Assisting the manager in conducting meeting that are done with many other departments

• Maintain communication with all the departments

Boscov’s Department Store Voorhees, NJ

2004-2005 Sales Associate

• Look into the complaints made by the customers as they help in improving the overall product

• Give ideas regarding offers to boost sales

• Maintain accurate records for sales which help in deriving the right figures

• Give feedback to higher management about the product

American Greetings Base Office: Cleveland, OH

2002-2008 Seasonal Merchandiser

• Assists customers with special orders and catalog orders

• Responds to inquiries and complaints

• Directs customers to merchandise and provides assistance in the selection of merchandise

• Provides price trends and product information.

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