Customer Service Sql Server

Curriculum Vitae

AVADESH GUPTA

A /***, Sitaram Nagar Co op Hsg Society,

Behind Vishal Hotel, Manpada road, Dombivli (E)

Mumbai 421201, India.

Mob: 989-***-****

Tel No. 025*-*******

Email: ************@*****.***

________________________________________________________________

•Strong Analytical skills combined with learning experience in object oriented programming techniques.

•Attended and cleared communication and process training of Network and Internet connectivity in Sutherland Global Services for AT&T.

Personal details:

Date of Birth : 16 November 1979.

Gender : Male.

Nationality : Indian.

Marital status : Married.

Passport Number : F3782648.

Languages Known : English, Hindi & Marathi.

Technical Skills:

Operating Systems: Windows XP/Vista/7 and MAC.

Languages: C, C++, C#, Win Form with C#, HTML, DHTML and VB Script.

Technology: Asp.Net.

Database System: Oracle and SQL Server.

Have functional knowledge of Oracle Order Management and Account Receivables.

Computer Hardware & Networking: Covering areas such as Computer assembling, LAN, WAN & Trouble Shooting.

Tools: MS Office 93-97, Bloodshed Dev C++, Visual Studio 2005 & 2008.

Good typing speed of 40-45 words p/m.

Current Salary: INR 24,000 PM

Expected Salary: INR 30,000 PM

Work Experience:

Sutherland Global Services

Designation: Senior IT Consultant.

Date of Joining: 11th Oct 2011 till date.

Job Profile:

•Senior IT Consultant for AT&T in Sutherland for Technical Voice Process assisting the customers in internet connectivity.( Wired and Wireless Connection)

•Guiding the customers on phone on various technical issues such as Windows OS, Software / Application Installation and Internet connectivity.

•Downloading and Installing Anti Virus on the customer’s computer.

•Up-selling services to the clients such as ‘Connectech’ and P2R and thereby enhancing support to the customer and profit for the organization.

•Troubleshooting the problems remotely.

•Raising tickets for Tier 2 and Offshore technicians to solve customer’s issue.

•Successfully retain the customer by maintaining better corporate relationship.

Weblink Broad Band Services Pvt Ltd.

Designation: Customer Service / Business Development Executive.

Date of Joining: 16th August 2007 to 30th Sept 2011.

Job Profile:

•Working on PHP system to update the customer database such as creating new customers, activating customer accounts and listing invoices.

•Single point of contact for the users on system related issues such as internet connectivity and handling errors.

•Forwarding the complaints to the onshore technician and coordinating with them until the issue is solved.

•Handle accounts receivables for the company and updating the records in the system.

•Calling the inactive customers regularly in order to activate their internet service packages for uninterrupted internet service.

•Act as a Business Development Executive to generate new business by visiting corporate clients explaining the internet packages and convince them to get the deal.

Educational Qualification:

Bachelor Degree in Commerce from Mumbai University passed in the year 2000.

H.S.C from Mumbai University passed in the year 1997-98.

S.S.C from Mumbai Board passed in the year 1995-96.

Technical Qualification:

Certificate Software development Course from Aptech Computer Institute in the year 2010-2012 comprising of C#, Win forms, Asp.Net and Oracle SQL.

Smart Start Software Programming from SSI in the year 2003 covering languages such as HTML, D-Html, VB Script , C, C++, Linux, SQL Server and Visual basic.

Advance Diploma in Computer Hardware & Networking from NTMS in the year 2002 covering areas such as Computer assembling, LAN, WAN & Trouble Shooting.

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