Manager Project

William A. Heustess

*** ******* ****, ********, ** 38632

Home: 662-***-****; Cell: 901-***-****

E-mail: ****.********@*****.***

Summary

Innovative and results-oriented professional with strong leadership and interpersonal skills. Proven ability to develop and implement solutions that meet business objectives, as well as providing customer service excellence. Adaptable Manager that can easily learn new industries with the ability to build and lead teams to achieve company objectives. Analytical and creative thinker that can develop or improve operational processes and effectively solve problems.

Strengths

Operations Management • Quality Management • Customer Relationship Management • Project Management Inventory Management • Industrial Engineering • Logistics Management • Process Development & Improvement • Cost & Expense Reduction • Vendor Management • Strategic Planning • Budget Control Performance Analysis • Personnel Training • LEAN • Total Quality Management • Problem Solving • Business Continuity • Facility Safety & Security Programs

Professional Experience

2/2011 – 1/2012 Operations Manager, Menlo Worldwide Logistics, Southaven, MS

Act as on-site Voice of the Customer (VOC) monitoring third party logistics (3PL) operations in a 650,000 sq ft distribution center. Assist in creating and implementing warehousing and distribution management solutions to effectively meet customer requirements. Assist 3PL Management in the development and implementation of 5S and LEAN programs.

• Lead role in Value Stream Mapping and process improvement initiative which to date has produced a 15% reduction in total outbound processing time

1/2008 – 9/2010 Director, Genesis Networks Distribution & Network Integration Center, Memphis, TN

Managed Inventory Control staff, Technicians and Logistics staff at the 230,000 sq ft facility that performed third party (3PL) value-added deployment services for AT&T. Managed all quality related initiatives including Management Representative for ISO 9001 & TL9000 facility registration. Managed facility infrastructure projects related to maintenance and short and long-term construction initiatives. Negotiated contracts and managed facility related services including, but not limited to all LTL, TL & parcel carriers; maintenance; security; operational supplies and material handling equipment. Created, implemented and maintained facility safety and business continuity programs.

• Designed and directed implementation of a three shift assembly line software loading process that resulted in a monthly $500,000+ revenue stream

• Directed evaluation, selection and implementation of the Warehouse Management System (WMS) for the facility

• Participated in logistics and low-end technical process design and implementation to support large deployment projects, producing over $3,600,000 in revenue in 2008

5/1997 – 12/2007 Area Manager, AT&T/SBC/Ameritech Distribution & Network Integration Center, Memphis, TN

Managed Inventory Control staff, Engineering Support Associates and Logistics staff at the 230,000 sq ft facility. Directed all quality related initiatives including Management Representative for ISO 9002, ISO 9001 & TL9000 respective facility registrations.

• Successfully directed 2005 SBC DataComm organizational ISO 9001 & TL9000 registration initiative; created registration strategy and led documentation development, metrics development, internal audits and staff training

• 1997 – 2000 and 2004 – 2007 managed Custom Services deployment /redeployment teams that produced an annual average revenue stream of $4,200,000

• Facilitated process changes in 2006 that produced a $104,000 annual savings

• 2001 – 2003 managed team of 75 staff that supported the SBC corporate DSL deployment; Over the 3 year period the team performed assembly, testing and deployment activities for ~2,400,000 DSL ports

• 2001 designed and coordinated construction of a 13,000+ sq ft specialized assembly and test lab

• 2000 & 2004 coordinated set-up, processing methods and staffing of remote Staging Centers for two strategic clients accounting for over $400,000 in revenue

• Lead role in the consolidation of multiple Staging Centers in 2000 that produced a $500,000 savings

• Led team in 2000 that designed and implemented a short term assembly line test and configuration process that produced $390,000 in revenue over a one month timeframe

10/1995 – 5/1997 Manager, Anixter Network Distribution Center, Memphis, TN

Managed integration department logistics and technician staff. Managed all facility quality related initiatives including Management Representative for ISO 9002 facility registrations. Responsible for development and maintenance of integration services cost model.

• Lead role on team that developed new rack-and-stack service offerings and custom project deployment scenarios for strategic clients and managed deployment teams that produced an annual average $1,000,000 in revenue

• Designed and coordinated construction of a 5000 sq ft Premier Integration lab

5/1993 – 10/1995 Project Manager, Square D Regional Distribution Center, Memphis, TN

Responsible for the evaluation, justification and coordination of facility enhancements, new technology implementations and process modifications at the 420,000 sq ft facility. Responsible for facility safety and loss control programs, facility security, maintenance and upkeep.

• Created and implemented facility production standards that produced a 15% increase in staff productivity

8/1988 – 5/1993 Supervisor, Chromcraft Furniture, Senatobia, MS

Managed a team of Industrial Engineers that developed work methods and established incentive standards for 420 employees. Established standard cost for products, labor routing and work cell designs.

• Implemented standards audit program that resulted in a $200,000 savings in the first year

• Designed and implemented voice data entry system and automated assembly station that produced an annual $110,000 savings

2/1979 – 8/1988 Department Head/Industrial Engineer, Panola Mills (Fruit of the Loom), Batesville, MS

Responsible for the supervision and performance of 250 direct labor employees. Responsible for the establishment of piecework rates, production and inspection standards, and plant layout.

• Managed the top three production departments for the facility and the highest production department for the entire company

• Created a new inspection method that improved outbound quality of T-shirts by 5%

Education

BS Administrative Management, Clemson University

Certifications and Honors

Certified ISO 9001 Internal Lead Auditor

Certified TL9000 Internal Lead Auditor

Senior Member American Society for Quality

Total Quality Management (TQM) Certificate

Maynard Institute Methods Engineering and Time Study

SBC DataComm Presidential Quarterly Award Winner - 2005

Awarded AT&T “Customer Rules” Certificate of Excellence - 2007

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