Computer Service Technician / Cable Instalation Technician

James Glen Joyner

**** ******** **** ***** ***

RANCHO CUCAMONGA, CA 91730

HOME PHONE: 949-***-****

E-Mail: ************@*****.***

CAREER OBJECTIVE

To obtain a position in a technical service environment utilizing my technological and customer service skills.

TECHNICAL KNOWLEDGE

Hardware:

• Confident and efficient in accurately servicing data-sensitive systems and servers.

• Expertise in installations, upgrades, and quick troubleshooting of hardware & software.

• Efficiently Installed, Configured, Diagnosed, and Replaced:

INTEL / AMD PROCESSORS • MOTHERBOARDS • RAM • POWER SUPPLIES • EXTERNAL & INTERNAL HARD DRIVES • SOUND / VIDEO CARDS • MODEMS • WIRELESS / BASIC NETWORK CARDS • SCSI DEVICES • ZIP / FLOPPY DRIVES • CD / DVD BURNERS & READERS • USB / FIREWIRE DEVICES • WIRELESS & WIRED INPUT DEVICES • 5.1 SPEAKERS • CAMERAS • UPS UNITS • FAX MACHINES, SCANNERS, PRINTERS, & ALL-IN-ONE UNITS • LOCAL / NETWORK PRINTERS

• Skilled in implementation, configuration, and troubleshooting of:

WIRELESS ACCESS POINTS & DEVICES • NETWORK HUBS, SWITCHES, & ROUTERS • DSL / BROADBAND MODEMS • FIREWALLS • STATIC / DYNAMIC IP • TCP/IP PROTOCOL • NETWORK SHARES • SMALL / LARGE OFFICE NETWORKS

• Experienced in pulling, terminating, & testing CAT5 twisted pair cables in the T-568 A or B standard.

Software:

Microsoft Office 97/2000/2003 • Word Perfect Suite • MS Active Directory • Microsoft Exchange and Outlook 2000/2003 • Microsoft IIS • Norton Antivirus Corporate/Enterprise Edition • McAfee Antivirus • AVG Antivirus • Trend Micro PC-Cillin • Spybot Search & Destroy • Lavasoft Adaware • HijackTHIS • Norton Ghost • PC-Anywhere • Adobe Acrobat Professional • Internet Explorer • Mozilla Firefox • Netscape Communicator • Opera Web Browser • Adobe Photoshop CS2 & Elements 6

Operating Systems:

• Windows Vista Home / Business / Ultimate and Windows 2003 Server

• Windows XP Home/Professional and Windows 2000 Server/Professional

• Windows ME/98SE/95 and Windows NT Server/Workstation

• Microsoft Windows 3.1 and Windows for Workgroups 3.11

• Microsoft MS DOS 6.22 and DOS Based Programs

• Handheld Operating Systems, Windows Mobile, WinCE, Palm, and Blackberry OS

• Linux (Slackware, Ubuntu, Redhat, FreeBSD) installation and usage experience

TECHNICAL EXPERTISE

• Completed assembly and detailed troubleshooting of Intel & AMD Systems.

• Identified unrecognizable hardware and correctly performed driver installation.

• Maintained optimal system stability by performing frequent general upkeep.

• Developed website portals utilizing Open Source CMS; skilled furthermore in reading, writing, and editing HTML/PHP code in Note Pad.

• Highly experienced in virus and spyware removal utilizing programs and manual techniques.

• Skilled as a computer consultant in the cost efficient purchase of adequate new computer systems.

• Experienced web researcher with capability of solving complicated scenarios utilizing the internet.

PERSONAL QUALIFICATIONS

• Excellent verbal and written communication skills.

• Works well independently and in teams.

• Outstanding research skills and use of technical manuals.

• Natural insight to the cause of system failure, leading to effective and fast solutions.

• Experienced in opening a precise and realistic dialogue with the client or prospective client, to create a friendly and trust-worthy relationship.

• Trained in correctly estimating cause of system failure over the phone.

• Devoted entirely to the customer’s complete understanding and satisfaction.

JOB EXPERIENCE

July 2007- April 2008, Computer Technician, PBC Companies located in Brea, Ca

Supplied technical services for a wide area network comprised of 150+ users and workstations, along with a variety of peripheral devices in four locations. Managed user accounts, passwords, groups, and policies through Microsoft Active Directory. Managed and sustained 20 servers with 99.9% uptime. Servers included a blackberry server, exchange server, terminal server, NAS, SQL Server, IIS intranet web server, and Tape Backup server. Created scripts using VBScript to help monitor and maintain PBC servers with conditional email alerts and automated tasks. Created and maintained a dynamic intranet website utilizing IIS, mySQL, and PHP, with LDAP log-in authentication and group administration.

- Provided technical support via telephone, to off-site employees, using Dameware software

- Experienced in the installation and troubleshooting of Qwest Timberline and Digitizers

- Performed bi-weekly server maintenance and routine systems upkeep

- Pulled and terminated CAT5 cables to meet various cabling situations

October 2005- June 2007, Technical Specialist, Coast to Coast Marketing, LLC located in Aliso Viejo, Ca

Served as head of technical support while managing and over seeing the daily progress of an ACD

Telserver, and Leadtrac software platform. Created and updated customized company unique Linux Live Boot CDs for use at all the Customer Service Terminals. Maintained the steady operation of 25 systems autonomously, while performing required upgrades, repairs, software updates, and performing new installations and migrations to the network. Over saw the daily delivery of client leads and manually distributed paper leads through the Leadtrac software. Assisted in the installation and setup of a ShoreTel VoIP phone systems. Managed the setup, installation, and integration of a Telstar Predictive Dailer, managing the operation of 5+ databases of dialing information.

- Provided full customer support, including new client demonstrations, for the Leadtrac software platform

- Acted as a liaison between clients & management to negotiate deals on new orders and order re-up requests

- Preformed all ordering of new systems within the company

- Created daily reports to upper management

- Co-Manager of a call center

October 2004-August 2005, General Technician (Contracted by Core Technology Solutions)

* Toys ‘R’ Us Teardown

Performed the tear down, packaging, and shipping of POS terminals and all peripherals.

- Worked on a team of 4 to quickly tear down all peripherals

- Maintained inventory of all serial numbers of electronic devices and equipment being packaged up for shipping

- Appropriately labeled each crate for easy processing by warehouse

* Ace Hardware POS Installation

Installed POS terminals & ran CAT5 cable from MDF for network connections.

- Lead technician in-charge of three man team

- Pulled and terminated modular jacks in T-568B

- Punched down of all cables at MDF

*Home Depot Swap Install Project (Multi-Location project from LA to Riverside County)

Worked in a team of 3 of 4 people to complete a swap and cut-over of Home Depot’s wireless network. Job demanded two scissor lifts to reach ceiling heights of 20 to 35 feet. We followed a map with floor plans & AP points as well as detailed sets of a project manuals; sites consisted of 3 to 4 black boxes and an MDF. Our team assembled and labeled 25 to 35 Cisco AP units to metal base with a clean attachment of a 3-foot patch cable. We also assembled and labeled Cisco AP Units to NEMA boxes, attached antenna to NEMA Box & AP Unit.

- Created a list of serial numbers of new AP Units and their Map ID Number

- Performed a total of 25 to 40 clean CAT5 wire runs through unistrut and in rare cases wood beams; from AP map points to black boxes

- Mounted indoor and outdoor Cisco Wireless AP units and NEMA boxes in precise positions as directed by map points and manual

- Preformed terminations, via punch-down, of all cables to black boxes & module jacks in T-568B standard

- Tested all cable runs using Fluke Networks DSP-4000 Cable Analyzer Series

- Setup tower and peripherals of a Server PC, then followed a manual to configure it as the Provisioning PC

March 2003- August 2004, Computer Service Tech., RE/MAX Metro Realty Corp. located in Santa Ana

Maintained the steady operation of 34 systems autonomously, while performing required upgrades, repairs, software upgrades, and new installations. Purchased all necessary hardware and software needed to perform upgrades or build new systems. Used acquired customer satisfaction skills to show a genuine care and devotion to solving client computer issues. Worked with clients, one on one, to plainly explain the cause and solution to problems experienced.

- Ran and terminated CAT5 cables in the T568B wire standards

- Mounted and terminated RJ45 Junction boxes in offices

- Integrated office systems into the preexisting network domain

- Acted as a Consultant in the ordering of new systems for office employees

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