Customer Service Manager Experience Assistant/ Dispatcher

[**** Se *th St Gresham Or, *****] [503-***-****] [********@*****.***]

Kevin McCann

Objective I’m looking for a full time job in a fun relaxed atmosphere where I can serve others and make their overall experience beyond exceptional.

Experience 07/11- Present P.D.S.I. Portland, Or

Dispatcher

Knowledge of many dispatching software such as TOPS, Pulsar, Dispatch Anywhere, and Tow Manager

Ability to manage drive times and locations, understanding where drivers are and what the next best task for them would be.

Communicating clearly with drivers and customers to avoid confusion and prevent wasted time

Dispatching police tows and other emergency calls quickly and efficiently

Working in an extremely fast passed environment after hours dispatching for 30-50 companies across the U.S. and Canada.

Communicating with a team to effectively take and dispatch a high volume of roadside assistance requests

Dispatching both light duty and heavy duty services

01/10 - 4/11 Cartridge World Gresham, Or

Lead Ink Tech

Refilling ink cartridges for consumers and providing above excellent product

Developing and training others in the new techniques on how to refill ink cartridges

Running the store and managing the employees when the owner is not available

Managing retail inventory and production inventory and store supplies

Receiving orders via email, fax, phone, and walk-ins

03/05-08/08 Plaid Pantry Gresham, Or

Assistant Manager

Handling and counting money at a POS and for bank deposits

Ordering/ managing inventory, managing employees, being a team leader and developing cash loss prevention systems,

Providing excellent customer service and maintaining high standards when selling alcohol and tobacco, checking I.D.’s, passing 4+ internal and government stings

Education 01/03 – 01/05 Mt Hood Community Collage Gresham, Or

Psychology Major

Degree was not obtained

Interests I am a highly social person; I love talking but prefer to listen to people talking. I care about current events and try to stay very informed as to have intelligent conversation. I enjoy spending time with friends. My family is the focus of my life. I am always looking to learn something new and enjoy fast paced environments and learning within them.

References Aaron Universe 971-***-****

Caleb Hollingsworth 971-***-****

Clint Arden 360-***-****

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