Sales Administrative Assistant

Evelyn Quintana 407-***-****

PO Box ****** ********.******@*****.***

Orlando, Florida 32861

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Objective: Seeking an administrative position in which my skills and background can be utitlized for mutual banefit.

Work Experience

Director of Training

Quintana21stCenturySales,LLC Orlando Florida 06/2009-present

Consulting independently for Sales Corporations in the Hospitality Industry, train, coach, mentor, and monitor sales executives. Conduct quarterly sales analysis, meetings, and motivational public speaking engagements. Author Sales Training Books, workbooks and continued education curriculums. Handled all Administrative duties and served as a Support Staff to the sales training team.

Training Manager

Hilton Corporation Orlando, Florida 09/2006-07/2009

Trained and managed over 300 Telesales Representatives. Conducted sales training three times a week, along with continued education workshops. Authored the Telesales Training Manual. Coached, mentored, tutored, and monitored sales rep's on live calls. Authored the Departmental Newsletter. Served as a recruiter for the Sales department. Conducted interviewed, processed applications and verified information.

* Managed and trained the sales team and increased profit by 38%, 2007

* Awarded Trainer Of The Year, 2007

Sales Training Manager

Westgate Lakes Resort, Orlando Florida 09/1997-09/2006

Extensive Sales training to a group of 300 dayline sales representatives. Conducted one on one coaching, conducted ride alongs, monitored recorded sales calls, updated Sales Training Material, and workshop workbooks. Extensive timeshare sales experience! Worked closely with Human Resources and interviewed candidates, plus processed applications and issued personality questionnaires.

* Earned the Million Dollar Sales Club Ring in '98 * Nominated as Secretary of Toastmasters '00

* Awarded Certificate of Achievement in '02 for Highest VPG * Awarded for Outstanding Sales Perf. in '03

* Top Ten Dinner participant '04 * Awarded the Shining Star Award, 04

Secretary Chief Pilot & Flight Service

American Airlines, San Juan Puerto Rico 09/1989-09/1996

Administrative Secretary for the Flight Service and Chief of Pilot Department. Typing, filing, copying, translating from Spanish to English, answering phone calls, taking messages, ordering In-Flight Uniforms for Flight Attendants and Pilots. Updated Flight Service Manuals, and worked with a dictaphone machine.

Professional Skills & Employment History:

* Administrative Assistant to Lawrence Kobalinsky/Forensic Pathologist of John Jay College of Criminal Justice.

* ER Clerk and Administrative Assistant to Roosevelt Hospital in New York City.

* ER Administrative Assistant to Cabrini Hospital in New York City.

* Ability to multi-task and manage time in an Administrative capacity.

* Proficient in Word, Excel, Sabre, Yardi, Rentroll, DW4, Dictaphone, Switchboard, Harvard Graphic, Peoplesoft,

ADP, VOICE, RCC, Powerpoint, Pubilsher, Windows, Microsoft Outlook, Calculator, Switchboard.

* Type 80 w.p.m

* Public Speaker

* Fluent in English and Spanish.

Education

Mabel Dean Bacon VHS, Medical Assistant

John Jay College of Criminal Justice, Law

Institute Florida Real Estate Commission, Real Estate

Toastmaster International, Westgator club

Accomplishments

Medical Assistant Diploma, 1986

Florida Real Estate License, 2000

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