HR Manager/Recruiter

Michelle M. Gaby

________________________________________

***** ****** ***** *****: 574-***-****

Osceola, IN 46561 email: ************@*******.***

SUMMARY OF QUALIFICATIONS

Award winning Leader with 20 years of expertise in Sales and Human Resources including multi-unit management, training, development and leadership needed to build highly motivated, results-oriented teams. All positions I have held focus on team development, customer experience and generating revenue. My method of success begins with strategic analysis of the results, assessment of the priorities and creation of an action plan. I then adopt the approach of an educator and create the tools and programs necessary for implementation and follow up. I have developed and facilitated numerous workshops on topics ranging from employee relations to sales & customer service.

PROFESSIONAL EXPERIENCE

Carter’s/OshKoshbGosh

Human Resources Manager April 2008 – present

Provide training, guidance and counsel in performance management and employee relations to 200 stores, 20 district managers and 2 regional vice presidents across the central and western United States.

• Support District Managers and Regional Vice Presidents in the development and management of store teams to maximize performance

• Coach and train managers to evaluate individual performance based on behaviors and results to ensure consistency and clarity in direction and maintain objectivity

• Collaborate with Regional Vice Presidents to design and implement development plans for District Managers as well as high-performing and underperforming Store Managers

• Create and facilitate workshops to train District and Store Managers how to identify, address and resolve work-related issues thereby reducing employee complaints and litigation

• Assist in creating and implementing policies and procedures; effectively communicate to business partners and field to ensure understanding and appropriate application

• Work closely with Loss Prevention to develop background check process and during investigations to ensure legal compliance and adherence to company policies and procedures

• Conduct investigations and partner with legal counsel as needed

• Provide human resource generalist assistance to both field and corporate including recruiting, handbook development, new hire orientations, field recognition program and creation of various training tools

Gymboree Corporation April 1995 – April 2008

Regional Franchise Consultant August 2003 – April 2008

Oversaw 102 sites across 13 states for the franchising division. Responsible for ensuring brand standards were executed and increasing quality of customer service to effectively penetrate the market and increase revenue.

• Analyzed financial reports and developed marketing strategies and business plans focused on short-term financial results and long-term growth of market share in partnership with franchisees

• Created tools for communication and site visits to ensure consistency in the customer experience and compliance to brand standards

• Designed and implemented training programs to teach franchisees how to enhance the selling and service culture and increase revenue

• Coached franchisees on how to recruit, hire and build strong teams and operational systems to reduce cost and improve profitability

Senior Manager of Training & Development April 2001 – August 2003

Created, implemented and executed training programs to ensure consistency in on-boarding of all new hires to support growth and expansion of the retail division. Programs included tools designed to coach and train in the areas of customer service, selling, operations, visuals and human resources.

• Trained 21 District Managers both promoted from within and hired externally

• Created and supervised action plans for underperforming District Managers to improve individual performance

• Directed the field launch of a new brand Janie and Jack including creation of the selling approach and tools for training in the areas of visual, operations, and human resources. Personally oversaw and managed the recruiting, hiring and opening of the first 11 stores in the division.

Regional Director January 2002 – January 2003

(acting assignment while Senior Manager of Training &Development)

Direct responsibility for 9 District Managers, 113 stores and $120 million in volume. Managed all aspects of the region including implementation of selling and service programs, talent development, expense control and new store openings.

• Improved results from #5 to #2 in plan, #6 to #2 for comp in first 4 months in position

• Established Area Manager role to support remote markets to improve communication, training and results

• Reduced operating G&A by $35,000 and payroll expenditures by 3% while delivering an increase in profit

• Filled all open positions with candidates who demonstrated success in position. Area Managers promoted to District Managers within 18 months of being placed in position

Human Resources Manager December 1998 – April 2001

Supported 174 stores, 17 District Managers and 2 Regional Directors in all aspects of employee relations including training, performance management, recruiting and hiring. Facilitated numerous workshops on recruiting, hiring, managing and evaluating performance and resolving ER situations effectively

District Manager August 1995 – December 1998

Promoted from Store Manager after only 6 months in position (April 1995). Direct responsibility for 10 – 13 stores $6.8 – 8.7 million in volume in Indiana, Chicago and Cleveland.

• Trained 13 new district managers and opened 16 stores

• Promoted 5 Store Managers to District Manager within first 18 months in position

• #1 Average Tran and UPT in region 1996, 1997 and 1998 with comp increases all 3 years

• Top ten in company for Average Tran and UPT 1997 and 1998

Office Interiors January March 1990 – April 1995

Account Executive

Generated $2 million in sales of commercial office furniture and systems. Supervised all aspects of account including new client acquisition, design, layout, product selection and project bids.

EDUCATION

Indiana University 1984 - 1989

Bachelor of Science

Triple Major: Marketing, Management and Advertising

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