Project Manager Quality Assurance
Resume:
Jason Stone Lilly
**** ********* ***, #***. ******, TX, 75251 Phone: 214-***-**** Email:
***********@*****.***
Career Goal: Senior Management within Telecom Operations
Skilled telecom professional having worked as a Business Analyst and Project Manager in Telecom Billing, Mediation,
Marketing, Revenue Assurance, Quality Assurance, Regulatory, and Network Cost Management. He has extensive
experience with requirements analysis, User Acceptance Testing and reporting. This experience includes gathering
functional and non-functional requirements, evaluating current systems, defining new system requirements, identifying
needs, follow up implementing system solutions and managing all User Acceptance Testing prior to going live. He
possesses excellent interpersonal skills with senior management, peers, employees and clients.
Experience
Frontier communications, tsri consulting allen, tx 2011/2012
Frontier Communications is nation’s largest rural independent local exchange carrier and provides regulated and
unregulated voice, data, and video services to residential, business, and wholesale customers in the United States. It offers
local and long distance voice services, including basic telephone wireline services to residential and business customers;
switched access services that allow other carriers to use the facilities to originate and terminate their long distance voice
and data traffic.
Business Analyst (CABS Conversion)
• Mapping data fields to interface file fields utilizing SQL, Excel and various other software programs.
• Develop Business Rules for the value mapping process and communicate with the programmers to prevent less errors
during the test uploads to the target system.
• Compare data from the source (Verizon Billing System) to the target (Frontier Billing System) including tables, invoices,
usage, errors, fields and rates.
• Clean Legacy data to prevent less errors or incorrect billing once the project has been turned over to the production
team.
• Open defects using Quality Center and follow-up with owner’s until completion.
• Daily status reporting including defect updates, issues as well as conversion progress.
• Run monthly mock conversions testing the output and identifying issues and resolutions to be fixed prior to the final
cutover to production.
Assist with User Acceptance Testing prior to taking the system live.
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• Assist with post conversion table clean-up.
matrix telecom IRVING, tx 2008/2011
Matrix Telecom, Inc., operating as Matrix Business Technologies, Trinsic, Powered by Matrix, Excel Telecommunications
and various other niche brands is a United States telecommunications firm that provides voice and data services to
consumers and small and medium businesses as well as multi-location distributed enterprise markets. Matr ix provides
wholesale voice services to the telecommunications, wireless and cable industries .
Manager, Billing Operations
• Responsible for managing the entire life cycle process for billing operations of specific revenue streams (i.e.
commercial, wholesale, MVNO, residential, local exchange carrier and carrier access billing).
• Directly managed four Billing Analysts, Information Analyst and Fraud Analyst.
• Senior Management reporting on a weekly basis mostly created utilizing SQL.
• Mangaged all system changes utilizing Agile Methodology working with vendors, stakeholders and customers.
• Managed the implementation of the integration of the Americatel Wholesale Billing over to the Excel Proton Billing
platform.
Performed the requirement analysis for the integration of the Americatel Billing conversion by
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gathering functional and non-functional requirements based on the solicitation and input of
Management, IT and specific Customers.
• Managed and oversees methods and procedures for the entire billing life cycle from invoice processing through mailing
and issue resolution
• Conducted frequent in-depth operational reviews and understands metrics and measurements; identifies and
implements areas of improvement.
• Identified opportunities for improving the efficiency of billing operations and reducing operating expenses.
• Ensures process and system improvements are implemented to reduce cycle time and reduce operating expenses.
• Evaluated current systems and identifies needs, recommends and implements system solutions defining new system
requirements and operational procedures.
• Managed the conversions of the Intec Blling system over to the TSI billing system.
Performed the requirement analysis and impact of converting billing vendors and presented the
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analysis and recommendation to Management.
• Oversee all Carrier disputes and maintain common methods of research as to minimize risk of loss due to mistakes.
• Responsible for Fraud Analyst and that the Fraud System (Edify) is working properly and monitored 24/7 and that all
possible Fraud is blocked immediately as to reduce as much risk as possible.
• Manage all relationships with third party vendors.
• Develops contract service arrangements including initial negotiations, contract approval, service level standards, lead
list coordination, performance monitoring, operational reviews, and overall contract compliance.
• Ensure that vendors operate under consistent procedures and meet contractual financial and operational obligations.
• Ensure all aspects of billing metrics are met regarding vendor relationships and internal operations.
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• Senior Billing Analyst
• Responsible for managing the entire life cycle process of the commercial and wholesale revenue streams.
• Ensure all invoice cycles are validated prior to file submission.
• Conduct on-going analysis to identify and resolve billing system issues prior to invoice file submission for end-user
distribution.
• Manage and oversee methods and procedures for the entire billing life cycle from invoice processing through mailing
and issue resolution.
• Conduct frequent in-depth operational reviews and understands metrics and measurements; identifies and implements
areas of improvement.
• Identify opportunities for improving the efficiency of billing operations and reducing operating expenses.
• Ensure all aspects of billing metrics are met regarding vendor relationships and internal operations.
• Ensure process and system improvements are implemented to reduce cycle time and reduce operating expenses.
• Evaluate current systems and identifies needs, recommends and implements system solutions defining new system
requirements and operational procedures.
• Implemented a customer web portal for viewing invoices, call detail records, etc.
Performed the requirement analysis, design, cost analysis and recommendation of creating a web
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portal in which customers could easily and efficiently gather their billing and account information.
• Manage system conversions from the initial phases through to the completion of the project.
• Create and manage operational reporting to management on a weekly basis.
• Helped in overseeing the change from manual invoicing to system automated invoicing.
• Train and Cross-Train other departments and team members on various billing and system related topics in order to
help improve the efficiency of their work.
• Work with Account Manager in resolving Wholesale related billing disputes.
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• VERIZON COMMUNICATIONS IRVING, TX 2007/2007
Verizon Communications Inc. provides voice, Internet access, broadband video and data, Internet protocol network,
network access, long distance, and other services in the United States and internationally. The company serves consumer,
business, and government customers, as well as carriers. As of December 31, 2010, its network covered a population of
approximately 292 million and provided service to a customer base of approximately 94.1 million.
Business Analyst
• Analysis of the Verizon FIOS customer line and IVR systems.
• Weekly Management reporting of issues areas for improvement involving the FIOS IVR system.
• Develop innovative ideas on process improvements in order to improve customer satisfaction.
• Analysis of individual call records in order to isolate any necessary improvements.
• Develop schedules and process flows for enhancements and changes that are to be made to the system and or
process.
• Maintain weekly metrics and presentations on issues relating to the Verizon FIOS IVR system.
• Facilitate interdepartmental project meetings discussing issues and areas for improvement.
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• INTEC TELECOM SYSTEMS DALLAS, TX 2002/2006
Intec, now officially a part of CSG Systems, is a provider of Business Support System (BSS) software and related services,
primarily for the telecommunications industry but increasingly for customers in other industries including Financial Services,
Transportation and the Government sector. Intec has 31 regional offices and support centers serving a global customer
base, across 85 different countries. Customers range from large national and international carriers, through content and
next generation service providers to internet, media, cable, transportation, and financial services companies.
Implementation Project Manager (PMO)
• Hands on Project Manager in charge of the implementations of Intec’s Interconnect CABS billing system, InterMediate
mediation system and CEMS error management system.
• Responsible for Initiating, Planning, Executing, Controlling and Closing all projects. Managed projects from the initial
stages (RFI and RFP’s) through project closure.
• Planned, Coordinated and Controlled multiple product implementations across multiple product lines (Interconnect
CABS and InterMediate).
• Created and managed project planning activities including monitoring and reporting progress, implementing change
control, issue resolution, risk control and ensured that all projects follow standard PMI Guidelines.
• Developed schedules and process flows for enhancements and changes that were to be made to the system and or
process.
• Worked directly with clients and Product Development on system changes utilizing Agile methodology.
• Implemented over 120 Tier 1, 2 and 3 customers to Intec’s CABS and Mediation platforms.
Created requirement documentation for all customer implementations and reviewed prior to working
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with Product Development.
• In charge of educating customers on Telecom billing and managed their project efforts.
• Consulted customer base on various industry related issues as well as new version releases.
• Verified client data was acceptable for billing in order to minimize future disputes.
• Managed client accounts post project implementation.
• Demonstrated an ongoing commitment to customer service and the ability to think logically and methodically.
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• FRONTIER, A CITIZENS COMMUNICATIONS COMPANY, PLANO, TX DALLAS, TX 1998-2002
Frontier Communications is nation’s largest rural independent local exchange carrier and provides regulated and
unregulated voice, data, and video services to residential, business, and wholesale customers in the United States. It offers
local and long distance voice services, including basic telephone wireline services to residential and business customers;
switched access services that allow other carriers to use the facilities to originate and terminate their long distance voice
and data traffic.
Carrier Access Billing Supervisor (Revenue Assurance)
• Planned, developed, and coached a team of 10 on all functions of Carrier Access Billing.
• Managed a team of 40 on all integration efforts related to the Verizon, Qwest and Frontier acquired properties and was
assigned as the Project Lead.
• Managed all system enhancements for two billing systems and a provisioning system utilizing Agile methodology.
Managed a team of testers responsible for all User Acceptance Testing prior to going live with the
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billing for the newly acquired properties.
• Managed and lead a team of 14 and was the Project Lead responsible for the migration of the Carrier Access Billing
system from a Service Bureau to an in-house platform and maintained all project plans.
• Responsible for Initiating, Planning, Executing, Controlling and Closing all projects.
Responsible for requirements gathering, analysis and recommendations on which billing system
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would best fit the company’s needs (AIS vs. CDG).
• Reported all successes and challenges to Senior Management.
• Hosted daily and weekly status calls with customers and internal staff.
• Responsible for research and provided results to the Revenue Assurance department on all issues related to Carrier
Access Billing (over and under billing).
• Responsible for the quality assurance of all billing prior to mailing the bills which created fewer costs involved in dispute
resolution and collections.
• In charge of the accruals for inter-company compensation.
• Reported all adjustments through general ledger codes.
• Trended and analyzed monthly aging reports.
• Created monthly trending reports to review with Management, Revenue Accounting, and Marketing.
• Participated in system enhancements regarding the maintenance of the billing system in order to adhere to industry
standards including billing formats (BOS – BDT and MECAB).
• Point of contact for Revenue Accounting Settlement Issues.
• Partnered with the IT department on the implementation of an ASR interface (Metasolv) with the CDG billing system.
• Worked with IT department on the development of automated reporting for the Carrier Access Billing system.
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• Carrier Access Integration Coordinator (Revenue Operations)
• Tariff Point of contact of every aspect of billing; including tariff interpretation, parallel test runs, table setup, coordination
of AMA to EMI conversion, PICC, Access Service Request interpretation, MOU comparison, dispute resolution,
trending, collections, etc.
• Hands on Project Manager responsible for integrating the newly acquired properties billing systems onto Citizens billing
platform.
• Responsible for Initiating, Planning, Executing, Controlling and Closing all projects.
• Managed and lead three analysts on the CDG billing system.
• Trained team members on minute of use trending, ASR entry, problem solving, and interpretation.
• Carrier Access Senior Billing Analyst (Revenue Operations)
• Converted the Spencerport property from the Comsoft billing platform to the CDG billing platform.
• Managed all aspects of the conversion including tariff interpretation, parallel test runs, table setup, PICC, ASR
interpretation, and MOU comparison.
• Created procedures and maintained manuals on the different aspects of the CDG system.
• Carrier Access Billing Analyst (Revenue Operations)
• Reduced errors in the CDG billing system to less than 7,000 minutes in the circulating file.
• Recovered over $500,000 in monthly-unbilled revenue.
• Managed bill preparation all for carriers in California, Arizona, Montana, Idaho, and Oregon.
• Worked directly with AT&T to maintain an acceptable level of billing variance, facilitated monthly meetings to review
statistical reports for variance analysis, and handled all AT&T disputes.
• Implemented PICC access billing in 11 states.
• Interpreted, input, and verified ASR’s and service orders in two Carrier Access Billing systems.
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EDUCATION
University of dallas IRVING, tx
Master of Business Administration
Concentration in Telecommunications
2005
texas tech university lubbock, tx
Bachelor of Arts Economics
Minor Marketing
1995
TECHNICAL SKILLS
MS OFFICE BRIO QUERY MS VISIO
MS WINDOWS DPI MONARCH
SQL METASOLOV CONTROLD, MOBOIUS
(REPORTING)
MYSQL TBS PROVISIONING
UNIX
MS PROJECT ASAP
WEB DEVELOPMENT
CDG BILLING SAP
STERLING SOFTWARE
INTEC(CABS,MEDIATION REMEDY
VARIOUS OTHER SYSTEMS) FTP
CEMS
ALLTEL BILLLING LOTUS NOTES
DCA BILLING
MID/HIGH MS EXCEL DATA MINING
PROTON
MID/HIGH MS ACCESS SAMETIME CONNECT
AS400
TELESPHERE BILLING CRYSTAL REPORTS
ORACLE
ION BILLING CLARITY
QUALITY CENTER
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