Customer Service Manager

Gladys Ortiz

*** ******’s View Drive NW. Huntersville, NC 28078

201-***-****

Summary: Hard-working, dedicated and enthusiastic bilingual individual with several years of experience in customer service and in a corporate settings seeking for a position that will allow me to utilize my extensive skills and abilities to exceed the expectations of both my clients and my employer.

Experience:

Jafra Cosmetics Independent Consultant East Rutherford, NJ 12/10-Present

Independent consultant – Selling products and help to plan, evaluate and implement business and personal projects. To provide solution to exceptional problems arising within the organization.

North Jersey Federal Credit Newark, NJ 07/10-11/10

Teller – Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank’s products and services.

Arrhythmia and Interventional Cardiology Clinic Coral Springs, FL 2007-2009

Office Manager – Oversee the daily operation of a cardiology clinic. Interface with medical agencies and serve as doctor/ patient liaison. Provide referrals and intake assessments, including insurance verification. Meet and exceed high customer satisfaction standards to the patients. Hire, train and coordinate the scheduling and responsibilities of the employees.

Black Diamond Services Pompano Beach, FL 2005 - 2007

Interpreter Recruiter – Responsible for the nationwide contracting of multi-lingual translators and interpreters for clients in a variety of industries that include medical, insurance and government entities.

Macy’s Pompano Beach, FL 2003 – 2005

LancÔme Counter Supervisor - Oversees the daily operation of the LancÔme cosmetic counter including meeting monthly sales goals, financial reconciliation, inventory management, and merchandising. Maintain organized scheduling and performance evaluation reports.

Olive Branch Book Shop Plymouth, NH 2000 – 2004

Store Manager – Oversee the daily operation of a retail book store/gift shop, including daily bank deposits, meetings and exceeding monthly sales goals, and maintaining high customers service standards as well as hiring, training and coordinating the scheduling and responsibilities of all employees.

References upon request.