Employment

**** *. ********* *****

Gilbert, AZ ***** Phone 602-***-****

E-mail *********@*******.***

Debbie Celis-Smith

Objective Seeking a long term, part-time position.

Employment 08/2004 – 01/2008 Starwood Vacation Ownership Tempe, Arizona

Administrative/Marketing Assistant

Responsible for the accuracy and verification of guest reservations, changes, cancellations and special requests effecting eight Starwood Vacation Hotels. Record hotel confirmations to guest accounts. Calculate findings to quarterly employee Quality Assurance Surveys. Update “Do Not Call” list for Outbound Call Center. Update Outbound Call Center Sales Leads. Mail vacation owners’ referral invitations. Customer Service and submission of Starwood Preferred Guest Points for future discount. Researched Starwood Preferred Guest points not posted to accounts.

03/2003 – 10/2003 Salt River Project (SRP) Tempe, Arizona

Residential Customer Service

Handled Inbound Customer Service calls for both English and Spanish speaking customers. Enrolled customers for service, as well as helped with any problems, including power outages, disconnects and general questions.

01/2000 – 03/2003 In Home Childcare Gilbert, Arizona

09/1997 – 01/2000 Cendant Corporation Phoenix, Arizona

Administrative Assistant for Director of Sales Resources & Central Commission Payments and Director of Marketing Automation

Administrative duties included, but not limited to, answering phone calls for both directors of the, correspondence, some travel arrangements, meeting se up, reservations for all conferences, monthly spreadsheets using Microsoft Excel and presentations using PowerPoint. Responsible for office organization of three departments, which included all supplies, payroll timesheets and equipment maintenance. Spanish translation.

01/1987 – 04/1997 Cerkvenik-Anderson Travel, Inc. Phoenix, AZ

Director of Student Tours

Responsible for booking air, bus and train travel for students to Mexico. Duties included customer service, billing, providing clients with tickets and travel information and account reconciliation. In charge of most bus and many of the train departures. Performed administrative and office management duties. My Spanish speaking and reading skills were highly utilized.

Education 1986 – 1987 Phoenix College Phoenix, Arizona

1985 Graduate Alhambra High School Phoenix, Arizona

References Upon Request

Languages Spanish

Contact this candidate