Quality Assurance Service

Arvinder singh

** ******* *****

Dix Hills NY ***46

olnh4e@r.postjobfree.com

Home: 631-***-****

Cell: 516-***-**** Immigration status: US Citizen

Objective:

Looking for the greatest opportunity with significant responsibility & growth

Skill:

Having 6+ years of experience in the same field.

• Able to read and understand the instructions and information presented in writing.

• Ability to communicate ideas and information in speaking.

• Able to understand the problem with program or computer.

• Understand the ideas and information presented through spoken words and sentences.

• Excellent communication and writing skills.

• Able to work independently and under pressure.

• Able to do other duties as assigned.

Computer skills:

Software and hardware knowledge of installation in Windows XP and Windows 7.

• Installation and configuration of dynamic host configuration protocol services (DHCP).

• Configuration of domain name service servers (DNS); remote access service (RAS).

• Creating and managing user accounts, managing shared directories.

• NetBIOS setup, real mode, protected mode, system directory, configuration files, loading the operating system, dip switches, PCMCIA, ATA, EIDE, ESD, central processing unit, basic input output systems.

• Knowledge of complementary metal oxide semi-conduction, boot sequences; of slots such as industry standard architecture, peripheral component interconnects, and accelerated graphic port; of cache memory, zero insertion force, fast page mode, extended data out, ECC, interrupt line, direct memory access, bus mastering. Knowledge of and communications languages protocols.

• Knowledge of SQL server 2005 and 2008

LAN/Networking Technology

• TCP/IP, Dynamic host configuration protocol, Domain name service protocol, Token ring, Ethernet, Fast Ethernet, Category 5 crossover and straight through Patch cables. Understanding of operating systems and technologies, Fundamentals.

• Installation configuration and upgrade, diagnosing and troubleshooting. Knowledge of basic network, active directory, network peer-peer workgroup, network domain client server. Knowledge of light weight directory access protocol (LDAP), remote installation service (RIS), remote boot floppy generator (RBFG), sub-netting, group policy object, Knowledge of PPTP, L2TP, ISP, VPN, RAC, IIS, FTP, terminal services, remote desktop protocol (RDP), MMX, multi-media extension, peripheral component interconnect. Knowledge of SMTP, POP3, IMAPandHTTP.

Printer

• Knowledge of impact dot matrix, sprayed ink, electro photographic, printing mechanism, iron oxide, toner cartridge, polyester resin, charging conditioning, black powder, developing, transferring, writing, fusing, ozone filter, EP drum, print drum, photosensitive drum, cleaning blade, primary and secondary coronas

Customer relations skills

• Patient, helpful and professional approach at all times

• Takes time to understand customer queries to offer the correct solution

• Sharp focus on end-user satisfaction, while maintaining company policies

Work Experience

Pixelide Inc Oct, 2011 – Present

Senior Technical Support Specialist

• Support digital asset management tasks such as organizing customer files for production and delivery

• Communicate with production and QA teams on customer support issues

• Deliver customer files and handle any post production queries

• Manage a variety of IT support tasks by phone and email for international customers

Newedge USA. Feb 2005 - 2011

Application / Helpdesk Support technician

• Level one support for FX systems including Opics, Reuters, Swift, Bloomberg, CQG

• Nightly batch output support with GMI and Opics

• First level helpdesk contact for traders and back office application support

• Issue reporting, tracking and escalation follow up with IT and end users

• Troubleshoot PC hardware / software issues

• Perform daily system monitoring, alert resolutions / escalations and daily backups

Color One Inc 2001 to 2005

Founder / Proprietor

• Digital graphics and photo lab servicing major publishing houses and renowned photographers

• Managed all aspects of business from client services to production management

• Responsible for managing 2 full time graphic artists

• Optimized image files for superior quality large scale, professional photo prints

• Performed quality assurance on image enhancement for still life and fashion photography

• Converted conventional film into color corrected and digitally optimized files

• Customized catalog and design layouts as per client specifications.

Education:

• Bachelor of Liberal Arts & Science

• Access computer school Hicksville New York

• Certificate in Healthcare IT from Hofstra University

References: Available upon request.

Contact this candidate