Network/Server/Desktop Support

Christina Hargrove

**** *********** *****

Dallas, Texas 75230

Mobile: 214-***-****

Email: *****************@*******.***

Skills

-MCSE, MCP

-Microsoft Office (Access, Outlook, PowerPoint, Excel, Publisher, Word) 97/2000/XP/2003/2007

-Windows NT/Workstation/95/98/2000/2003/Vista

-Schedule Builder, SalesTract, ServiceTract

-Real Estate Software - Top Producer, NTREIS Listings, Zipforms

-Exchange 5.5,2003, Lotus Notes - Administration

-InoculateIT, McAfee Enterprise/EPO Server, TrendMicro Antivirus/Server, Norton Antivirus

-Hardware Troubleshooting

-ArcServe, Veritas Backup Exec Backup Programs

-LANDesk Remote Control Software/Server, VNC, Built in Windows RDP XP/Vista

-MC2 Estimating Software

-AutoCAD

-Wireless networking setup/troubleshooting WEP/WPA

-Radius Server/IAS

-Verizon Wireless Sync Server setup and troubleshooting

-Symantec Ghost 7, 8 and 2003

-Heavy Customer Service Background

Work Experience

Coldwell Banker Residential Brokerage Dallas, Texas LAN Support/Admin

October 2001-May 2008

Responsible for the smooth operation 24/7 of 9 servers and 150+ workstations and 600 end users in my area for software, hardware and network connectivity. Travel extensively throughout the metroplex. Windows Vista/2003/XP/2000/NT/98/95, Office 97/2000/XP/2003/2007, Active Directory administration, Group Policy, McAfee, Epo Server, Intel LANDesk, Trident, Zipforms, Listings Manager Pro, Top Producer, Blackberry/TREO troubleshooting, Remote Desktop, and managed/configured Cisco switches. Implemented SUS/WSUS Server for Metro for Patch Management. Responsible for building all computer images per department for the metro of computer images for cloning via Symantec Ghost software. Training documentation for software applications.

TAS Commercial Concrete Dallas, Texas Part-time 3rd Party Contractor

August 2006-September 2007

Up to 20 hours a week of hardware/software repair and troubleshooting. Responsible for upkeep of servers-(Windows 2003, Rightfax server), patch deployment, Verizon wireless sync software and setups, computer rebuilds, training documentation, Intertel phone system, Office 2003, Autocad, Wireless connectivity, VPN, VZ WAN cards, in a Windows XP/TrendMicro environment in the office and 70 laptops in the field.

Cityhomes Dallas, Texas Network Administrator

April 1999 to October 2001

Responsibilities involve anything needed for the smooth operation of a 50 person LAN including Exchange Server 5.5 (now Lotus Notes R5), Windows NT/Workstation, Windows 2000 Server/Professional, Windows 98, Microsoft Office 2000, IIS 4.0, Proxy Server 2.0 . Put into place policies and procedures for the department, including purchasing and inventory, all documentation of servers/workstations/software. A go between with technical issues from end users to Executives. Also

responsible for fixing all problems including but not limited to desktop issues, software applications, hardware, printers, hubs, cabling, nightly backups, AntiVirus updates, workstation & software installations. Responsible for all raining/upgrades of software and research of new technologies. Coordinate all 3rd party contractors as deemed necessary. Experience installing Windows NT/2000 servers. Set up and maintained a client contact and inventory databases in Access.

Administrator of Norstar/Meridian phone system including programming the phones and mailboxes.

Mayfair Development Dallas, Texas Executive Assistant/MIS

December 1997 to April 1999

Heavy correspondence, customer service, set up and maintained a 2000 person contact database, light bookkeeping, general office duties, heavy phones, travel planning both internationally and domestically with both commercial and private air. Big part of my duties included troubleshooting all computer hardware and software keeping up to date, researching new software, training staff on software, etc.

Deep Ellum Café Dallas, Texas Manager

January 1993 to November 1997

Light bookkeeping, training staff on computers, both in the office and in the restaurants, scheduling art openings and booking artists, correspondence, AP/AR. Heavy client contact and customer service.

Education

Southern Methodist University

School of Engineering and Applied Sciences Dallas, Texas

Studied Microsoft track to earn MCSE. Classes also included

preparation for A+ and Novell exam.

University of Kansas Lawrence, Kansas

General Studies

References:

Deb Matovich – IT 281-***-****/832-***-****

Lucas Takala – IT Director 972-***-****

Miguel Romero - Systems Engineer 214-***-****

Bret Vasil - LAN Administrator 214-***-****

Stephen Loeckle - IT Manager 214-***-****

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