Customer Service Manager
Resume:
RANDAL W. SNYDER
Lodi, CA *****
*****.******@*******.***
QUALIFICATIONS
Corporate Officer and General Manager experienced in global logistics, import / export compliance, transportation and international trade. Additional responsibilities include customer service support, terminal operations, inventory control, income statements, contracts, banking and environmental regulation enforcement.
WORK HISTORY
1998 – 2011: Vice President Operations / General Manager,
Sunshine Cement, Inc., Stockton, CA
• Overall management of the company including personnel and administrative oversight
• Managing purchasing and import requirements, inventory projections, international transportation and maritime related activities
• Overseeing stevedoring and discharge of port operations
• Facility maintenance and upgrades on the distribution system
• Labor contract negotiations
• Customer relations
• Financial responsibilities including letters of credit and banking lines of credit, Income Statement and Balance Sheet reports
• Audit proceedings
• Product quality control with manufacturers
• Environmental permits and regulations compliance
1981-1998: Manager, Marketing Services,
American Rice, Inc., Houston, TX
• Managed offshore production operation in the Middle East – responsible for quality control, production scheduling, international shipping and customer service
• Supervised staff of the Import/Export Department, International Marketing division of the U.S. office.
• Liaison with U.S. Customs, Foreign Trade Zone entries.
• Implemented Customs drawback recovery system
• Assisted with representation for the company at International Food Shows
• Oversaw complete ordering system from inception to completion for all branded product shipments.
1978-1981: Export Supervisor, Kuehne and Nagel Freight Forwarders,
Houston, TX
EDUCATION BS Business Administration, Southern Nazarene University,
Bethany, OK
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