Medical Administrative Assistant
Resume:
Tanina K Peterson
Euless, TX USA 76040
**************@*****.***
OBJECTIVE
I am looking for a career, which allows me to use my intellect to assist in resolving complex customers' claims accounts in an effective and timely manner. I believe in quantity, however feel that quality is extremely more important.
WORK EXPERIENCE
HCA , Bedford, TX USA
medical collector 01/2002 - Present
• I am in contact with the medical insurance carriers, patients and physicians on a daily basis resolving unpaid medical claims up to $100,000.00
• I take payment, demographic, and additional required information from the patients, insurance providers, and the physicians to help resolve the accounts
• I help the billing department obtain claim status and assist with any type of changes such as coding or claim entries that are needed to have a medical claim paid
• I do any type of clerical work that is needed to resolve accounts such as troubleshooting, skip tracing, filing, faxing, etc.
• I bring the company well over a Million a year in revenue
• Was Employee of the Year in 2005
• Top Collector with Total Package Recognition for my department at least 9 out of 12 months a year excelling in stats and qualities for 8 years now
West, Omaha, NE USA
Telecommute Customer Service Rep 07/2010 - Present
• I provide excellent telecommute customer service to inbound Comcast customers who need to order or activate new devices
• Must stay aware of all new changes and migration periods for all areas of the Comcast markets
• Provide efficient, friendly customer service while still meeting call and wrap times
• Up-sell brand new products to existing and new customers and order the equipment to be shipped to the customer
• Take payments via debit or credit on outstanding customer balances
EDUCATION
American Intercontinental University online, TX USA
Associates in Business Admin with medical billing and coding, GPA: 2.5 02/10 – 08/11
Sam Houston High School Arlington, TX USA
High School Diploma, GPA: 3.5 1996 - 2000
SKILLS
• In school now for medical billing and coding
• Currently do telecommute work
• Have daily inbound and outbound contact in a call center environment with other hospital personnel, patients, insurance carriers, attorneys, etc.
• Resolve complex patient claim accounts up to a maximum of $100,000.00
• Expert in, while respecting HIPPA, medical insurance verifying, billing, and collecting procedures with intermediate medical terminology
• 12 years of customer service experience and have always used Microsoft Office Applications such as Word, Excel, Power Point, etc.
• Strong experience dealing with HMO, PPO, and Medicaid and Medicare Managed Care HMO insurance carriers
• Accomplished typing 60 w.p.m.
• Have experience viewing UB04 forms and HCFA 1500’s and breaking down IB AND EOB’s
• Have received numerous Kudos from customers for outstanding customer service
• Member of the Foresight Committee which is the problem solving liaison between management and call center representatives
Contact this candidate