Quality Manager

Mobile: 281-***-****

*************@*****.*** Brent M. Millard 4214 Cedar Valley Drive

Kingwood, Texas 77345

Senior Quality/Operational Excellence Professional

Proven track record of collecting, analyzing and utilizing data to drive continuous improvement. Possess a reputation as an innovator that thrives in a team atmosphere. As a change agent, I actively seek to motivate employees to break out of their box and reach for higher goals. My passion is driving innovation and improvement through proven quality, lean and statistical operational excellence practices. My goal is to use these methodologies to increase the bottom line, while decreasing costs and inventory levels. I bring 20 years experience in quality and continuous improvement efforts. Passion, innovation and improvement transcend all industries and I am motivated and excited to bring my expertise to your company.

Core Competencies

Continuous Improvement

Innovative

Lean Sigma

API Q1

Change Management

ISO 9001:2000

Human Capital

Customer Satisfaction Operational Excellence

Quality Control Methodologies

Change Agent

Lean Manufacturing

Recent Career Achievements

• Certified Lean Sigma Black Belt; Team leader for five continuous improvement events that ultimately resulted in an 8% increase in customer satisfaction and an increase from 84% to 95% on-time delivery

• Team leader for project to reduce PTFE (Teflon) resin and man-hours for 30 individual part numbers, resulting in $175,000 in total annualized savings

• Member of ten continuous improvement events at three separate corporate locations; results include reducing set-up time from 8 hours, to 2.75 hours on bearing forming machine equaled to 750 newly available machine hours/year; reducing set-up time on stamping machine thereby increasing total output on machine by 5% equal to $62K per year; reduction in lead time for semi-conductor components from 6 weeks to 4 weeks

• Introduced Lean concepts such as 5s, Fishbone Diagrams and Standard Work. End result of this activity helped, in part, to attract and capture a $4M per year customer account

Professional Experience

Stewart Tubular Products, Inc.

Quality Assurance Manager ($30M Entity; reporting to Owner)

March 2009 – May 2010

• Supports API Q1 certification and premium connection licenses; strategically uses root cause analysis and corrective/preventive action methodologies to continually improve quality management system.

• Led training initiative to reduce first article inspection delays by 10%; developed metric to more accurately capture reject costs and subsequently led training initiative that had a direct effect of lowering reject costs by 20% over the first year; increased machine hours per non-conformance by 20%; increased customer satisfaction in first year from 90% satisfaction to 94% satisfaction

• Successfully led team of 17 QC, NDT inspectors and quality assurance professionals in this quality conscious, inspection intensive company; results include initiative to improve receiving inspection with error rate improvement of 27%, along with 50% less operational steps

• Manages external audits for API Q1 certificates, premium connection licensors and customer base

Plastomer Technologies

CI Manager/QEngineer ($15M Entity, of $1B corporation; reporting to GM)

January 2007-February 2009

• Trained cross-functional teams to drive continuous improvement through the use of Lean principles methodologies such as Kaizen, Kanban, 5s, Total Productive Maintenance (TPM), Time Observation, Takt and Cycle Time, Pull Systems, Single Minute Exchange of Die (SMED) and Value Stream Mapping

• Results from continuous improvement efforts above include; team lead on project to save $165,000 through increased productivity and over-time reductions for top product line, as well as re-design of manufacturing process and routing standardization; creation of packaging cell to remove an average of 4 days of lead time for all products

• Trained cross-functional teams to conduct internal audits of the ISO 9001-2000 quality system, resulting in no major findings during any customer or registrar audit

• Safety Team Committee member; company-wide training and awareness effort resulted in no lost time accidents over this 2 year period

Tuboscope, National Oilwell Varco

Quality Coordinator ($15M entity of NOV; reporting to Division Manager)

June 2002-May 2006

• Led Yard Improvement Project Team, resulting in 100-150 man-hour reduction of time spent maintaining customer material in this 230 acre pipe yard; also resulted in elevation of customer satisfaction rating from 78% to 90%, due to decrease in inventory problems with their material

• Acted as liaison between our ultrasonic and electromagnet inspection plants and top customers such as ExxonMobil, British Petroleum and Shell

• Acted as main contact for all ISO 9001 and API audits; intensive procedural training resulting in no major findings and an overall reduction of minor findings of 30% over 4 years

• Was given sole authority, and successfully implemented the DuPont Stop safety program for 300 employees

Amicon Plastics, LP (Later Plastomer Technologies)

Quality Assurance Manage ($10M entity; reporting to GM)

November 1998-June 2002

• Was promoted in 1999 from QC Inspector to Quality Assurance Manager by the outgoing Quality Assurance Manager

• Accomplished a complete re-write of the entire Quality Management System, as an upgrade to ISO 9001-2000. System was subsequently audited and approved in 2002

• Developed In-Process inspection procedures that directly impacted the bottom line, with a total reject dollar reduction of $134,000 from 2000-2002

• Successfully authored and implemented the Amicon Safety Program and immediately showed reduction of recordable and lost time accidents

Baker Hughes Inteq/Baker Oil Tools

Quality Control Inspector

August 1995-November 1998

• Determined acceptability of products and raw materials, ensuring conformance to drawings, schematics and/or other specifications

• Solely responsible for night shift inspection; inspection of close tolerance dimensions using GD & T (geometric dimensioning and tolerancing), including electro-mechanical and down-hole components

Prideco, Inc/Grant Prideco

Omsco Industries, Inc

QC Inspector

August 1994-August 1995

• Level I Ultrasonic and Wet Magnetic Particle Inspector

• Line inspector of oilfield tubular products

Houston Helicopters, Inc

Airframe Mechanic

September 1992- August 1994

• Airframe mechanic for Bell 206, Bell 212 and Sikorsky S-76 helicopters

• Airframe mechanic for C5 Galaxy and C141 cargo planes

• Maintenance and repairs included airframe components, flight controls, landing gear, fuel tanks and hydraulics

United States Navy

E-4 Airframe Structural Mechanic

January 1987-July 1992

• Honorable discharged in July 1992; perfect 4.0 evaluations through entire time in service

• Became youngest/lowest rank person to obtain designation of Collateral Duty Inspector (CDI) in squadron history

• Rose to level of Plane Captain quicker than anyone in previous 10 years for home squadron

• Deployed with squadron, as plane captain, and accumulated 11 months underway (at sea)

• Obtained Federal Aviation Administration (FAA) Airframe license prior to exit from Navy

Education

Executive Master’s of Business Administration – University of Houston May 2010

Bachelor of Science-Technology Leadership and Supervision – University of Houston December 2006

Associate of Arts Degree – North Harris Community College December 2000

Specialized Training/Experience

6 week formal Lean Black Belt Training

ASQ-Certified Mechanical Inspector

Quality Institute of America, Internal Auditor Course for ISO 9002-1994

Quality Institute of America, Corrective and Preventive Action Course

Addstan Management, Internal Auditing of ISO 9001-2000

Extensive experience with ISO 9000-2001, API Q1, ASTM, ASME, NACE, IAPD

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