Customer Service Sales
Resume:
Linda K. Bourdow
Ocala, FL *4482
********@*****.***
Employment
Independent Agent for Live-Ops
• Taking inbound calls at home from responders to television infomercials
• Calls are of both sales and customer service nature
2003 – 2010 JACKSONVILLE SYMPHONY ORCHESTRA, JACKSONVILLE, FL
Telemarketing Representative.
(Seasonal: March thru December)
• Placed outbound sales calls to Symphony patrons for symphony subscription sales, single ticket sales and donations
• Ranked first or second every year in sales volume
2004 – 2007 JACKSON HEWITT TAX SERVICE, JACKSONVILLE, FL
Income Tax Preparer
(Seasonal: January thru April)
• Prepared business and individual income tax returns in busy JH office
• Provided excellent customer service, completed the highest volume of returns and maintained the highest retention rate in office
2003 – 2009 THE EXPRESSIVE IMAGE, INC., JACKSONVILLE, FL
Owner
• Operated small business providing personalized gift items, awards and horse show trophies
• Provided excellent service to clients completing large projects in a timely and cost-effective manner
2001 – 2003 ACOSTA SALES AND MARKETING, JACKSONVILLE, FL
Manager of Revenue Accounting
• Managed 20 employees responsible for recording income to the proper account, division and office on the company’s general ledger
• Provided customer service functions to major clients who had inquiries regarding invoicing and payments. Resolved problems on large accounts.
• Resolved problems with direct downloads of client data from their website to Excel files to automate posting of revenue
1997 – 2001 BOMBARDIER CAPITAL, JACKSONVILLE, FL
Director of Loan Servicing
• Responsible for the development and managing of four Loan Servicing Departments: Customer Service, Payment Processing, Investor Servicing and Titling Operations. Management of 50 employees
• Implemented Customer Service procedures and standards to maintain high level of service for over 100,000 consumer and real estate loans
• Created processes for Investor Servicing Department to ensure timely and accurate reporting to Investor Master Servicer. Resolved reporting problems and questions.
• Improved processes and balancing procedures for Payment Processing Department to ensure timely and accurate payment posting, payoff quotes and reporting to other internal departments
• Worked with internal departments and external computer service providers to develop and improve supporting computer systems
1994 – 1997 AMCORP FINANCIAL SERVICES, SAN DIEGO, CA
Co-Owner and Consultant
• Provided consulting services for consumer lenders in the areas of customer service, computer systems and loan origination.
1990 – 1994 SECURITY PACIFIC MORTGAGE CORPORATION, SAN DIEGO, CA
Loan Servicing Manager, Commercial Real Estate
• Supervised multiple loan servicing functions, including payment processing, payoffs, insurance and customer service.
Education
Bachelor of Arts Degree, Speech and Theatre
University of Wisconsin, Eau Claire
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