Customer Service Medical Assistant

Destiny J. Grant

*** ****** **** **., *****, GA *0141

Phone : 770-***-**** Email: *******@*****.***

Education:

Bachelors of Arts Degree in English : University of North Florida Jacksonville, FL 08/2007 Religious Studies Minor. Other elective courses: Medical Terminology, Anatomy & Physiology, Alternative Medicine

University of Arizona, Tucson, AZ Pursued BA Degree, Creative Writing Minor,

Other elective courses: Hindi 101, 102, 201. 202

Desert View High School, Tucson, AZ Graduated 12/2000 Top 10% of Class

Other Certifications: Certified Phlebotomist; EKG Technician; Patient Care Technician; Clinical Medical Assistant; Administrative Medical Assistant

Experience:

02/12 – Present Adult Education Instructor Assured and Associates, Douglasville, GA

Prepare students for their National Healthcare Association Patient Care Technician, Phlebotomy, and EKG State Examinations through lectures and clinical labs in the following areas; Law and Ethics, Infection Control, Electronic Medical Records, Vital Signs, Medical Terminology, Anatomy and Physiology, Body Mechanics and Patient Positioning, Catheterization, Wound Care, Phlebotomy, and ECG. Create and implement curriculum and lesson plans. Establish externships. Implemented and trained faculty on online grade book. Maintained a 99% pass rate.

04/10 – 05/12 International Charter Coordinator Phoenix Air Group, Cartersville, GA

Flight dispatcher. Coordinate all logistical aspects of domestic and international flights. Create itineraries based on diplomatic requirements, airport restrictions, fuel availability, range of aircraft and political situations. Obtain landing and over flight permits, set up customs, set up FBO handling arrangement, etc. Act as the primary contact for all quote requests, brief flight crews, medical crews, and address customers directly from air ambulance and hazmat cargo to military diplomats traveling in high risk areas.

07/09-10/09 Parts Planner First Coast Aerospace, Jacksonville, FL

Determined the aircraft parts inventory for small on the field aircraft maintenance facility located at the FBO at Jacksonville international Airport. Ordered, shipped, and received parts based on reliability, cost, and turn-around time. Ensured that all work orders were in place for all aircraft ranging from DC-9's, MD-80's, to single engine aircraft. Calculated and maintained labor hours. Dispatch service crews to offsite locations. Company held contracts for B-Checks with Frontier airlines, drop tank refurbishing for F-15's for the National Guard, etc.

03/09-09/09 Customer Service Representative SheltAir Aviation, Jacksonville, FL

Provided customer service to all customers and crew flying into the FBO at Jacksonville International Airport . Cashed out fuel tickets, reception, air to ground and ground to air communications, handled all transportation and hotel accommodations including rental agreements and other administrative duties as needed. Software included TotalFBO and Passur Portal

08/08-03/09 Customer Service Representative University of Florida Healthcare, Jacksonville, FL

Act as patient advocate to facilitate problem resolution via the telephone while providing services to patients, hospital staff, and community health providers. Perform intake triage, appointment scheduling and referral of patients for multiple PCP clinics as well as Specialty Clinics. Request medication refills. Facilitate registration of new patients and verify insurance. Able to perform under stress and when confronted with emergency, critical, or unusual situations. Experience with Allscripts, MedData, Medicare, Medicaid, Electronic Medical records etc.

10/07-04/08 International Trip Coordinator Jeppesen / NetJets Int., Okatie, SC

Responsible for coordinating all logistical aspects of planning for private and corporate customers traveling internationally, primarily Part 91, including itineraries based on diplomatic requirements, airport restrictions, fuel availability, range of aircraft and political situations. Dealt directly with Owner Services, Handlers, Customs and Civil Air. Initiated and maintained flight tracking. Maintained current knowledge of worldwide geography and logistic procedures. Began training in Flight Planning. Software included Jeppesen Trip Planner and Intelli-Jet II.

03/07-08/07 Business/Corporate Fraud Specialist II CitiBank, Jacksonville, FL

Performed risk assessments on Business/Corporate Card accounts. Maintained above standards in quality and performance, placed blocks on high risk accounts, closed accounts due to fraudulent activity, and took high volume inbound calls. Work closely with Identity Fraud, Merchant banks, and high profile clientele. Took all actions to prevent and rectify credit card fraud.

10/04-11/05 Customer Relations Administrator Duval Acura, Jacksonville, FL

Solely addressed and resolved all customer complaints from Sales to Service. Made all follow-up calls to ensure customer satisfaction, assisted in trends with Excel Facilitator. Assisted with all administrative aspects of the dealership including Finance. Developed and implemented marketing brochures and events. Regularly trained all Sales personnel on LSI and other customer tracking software.

REFERENCES AND CERTIFICATIONS AVAILABLE UPON REQUEST

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