Sales Manager
Resume:
Doris S Tennant
Cassopolis, Michigan 49031
************@*****.***
Profile:
Ability to grasp new ideas and integrate them into desired results. Coordinate several tasks simultaneously. Handle challenges, with proven history of increased productivity. Ability to prioritize and operate proactively. Combine patience, determination, and persistence to troubleshoot client issues. Commended for reliability and trustworthiness. Dynamic, results-oriented problem solver. Easily understand and solve technical problems. Empathetic listener and persuasive speaker. Enjoy working as a team member as well as independently. Excellent judgment, and decision-making capabilities. Organized, goal oriented. Proven leadership and organizational abilities. Remains calm in stressful situations. Strong interpersonal skills and positive work ethic.
Highlights:
Twenty years banking and 35 years of administrative experience.
Proficient in all facets of office administration.
Effective interaction with customers, vendors and all levels of management.
Technical/PC:
Windows XP: MS Office: Ten Key by touch: Loan Disbursing: New Account Setup and Maintenance:
Executive/Secretarial:
Customer Service Representative for 3 Call Centers: American Family Insurance: Branch and Commercial Loan Secretary.
Customer Support/Sales:
Respond to customer inquiries by phone and in-person: Maintain sales and customer database; Prepare various reports as requested.
Employment:
Liberty Mutual-Temp
Home Depot- Cashier
Mishawaka, Indiana
Checking customers out at the registers with the purchases.
November, 2011 - present
January 26, 2009 to September 22, 2011
Waste Management Call Center – Phoenix, Arizona 85023
Duties: Handle incoming calls for current client needs, setup and cancel service. Other duties as assigned. Consistently met or exceeded expectations receiving a bonus each month for the quality of work performed.
August 2007 to 1-12-2009
Cigna, Phoenix, Arizona
Duties: Pharmacy in-bound call center - Take various calls from Cigna members, pharmacies and doctor offices to facilitate medications for patients.
April 2005 - July 2007- Part Time with J.C. Penney’s and Sears at University Park Mall in Mishawaka, Indiana.
October 2004 - April 2005
Webb Distributors, Glendale, Arizona
Duties: A/R Specialist - prepare deposits and handle account receivables. Work with several Branch Managers to assure customer satisfaction.
August 2003 - October 2004
Arizona Trade Masters, Phoenix, Arizona
Duties: A/R Specialist - Various responsibilities include account receivables, invoicing, posting payments, internet postings, prepare deposits. Back up responsibilities included scheduling and dispatching technicians. Maintained a high level of consumer satisfaction and consistently met or exceeded sales expectations.
April 1997 - June 2001
American Family Insurance, Phoenix, Arizona
Administrative/Office Manager; Consistently met or exceeded sales expectations and maintained a high level of consumer satisfaction.
House of Fabrics, Phoenix
Home Decorating Department Manager - Duties: Ordering merchandising and managing inventories for department. Assisting customers with ordering and purchases.
August 1979 - July 1990
Valley National Bank, Phoenix, Arizona
Branch Manager and Commercial Loan Secretary – Banking Services Specialist - Achievements: Prepared and set up loan documents on system and payment balancing. Other duties as assigned. Consistently met or exceeded sales expectations. Maintained a high level of consumer satisfaction. Researched, analyzed and identified system processing errors.
March 1970 to December 1978
Michigan National Bank, Cassopolis, Michigan
Secretary to VP of Commercial Loans
Education:
Phoenix, College, Phoenix, Arizona
General Accounting 1 and 2, Business Administration
Cassopolis High School
Cassopolis, Michigan
Graduated with Honors
Contact this candidate